Suncorp Group Employee Reviews for Service Consultant

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2.0
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Many promises no delivery
Sales & Service Banking consultant (Former Employee) –  Brisbane QLD23 October 2018
Very depressing work environment. Nothing ever works, very little to no support. The people are great, unfortunately upper management cannot deliver what they promise. Don't be fooled by all the "bare with me" and "transition period" staff have been waiting for over a decade.
Pros
Fantastic people on the ground level
Cons
Tech is abysmal
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5.0
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Great work enviroment
Sales and Service Banking Consultant (Current Employee) –  Longreach QLD25 October 2017
Suncorp is an amazing place to work. Though sometimes stressful having great colleagues and access to many benefits help overcome anything you may experience in both your personal and work life. Pay is rather good and bonus can be achieved. The hardest part of this job would be the different for each store however my perspective would be having patience with customers who believe that your job is easy. Having great time management and customer service skills are important for this job as building rapport is essential to making targets. Suncorp provides great training on each activity your job title requires you to do.
Pros
Great people, amazing company, training provided.
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2.0
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Good workplace, management not well trained
AAMI Sales and Service Consultant (Former Employee) –  Gisborne VIC18 December 2016
Good workplace, diverse, friendly.

Typical day would be answering calls, selling, helping with enquiries.
Taking Breaks at your designated times exact or you will have lower KPI's.

Management needs a little work, some harassment can happen from management if you have too much time off or have a personal issue and need to leave for the day.

Salary is good, opportunity for weekend, holiday work.

Low chances of getting time off christmas eve or new years eve. First in best dressed and even then not a lot of chance.

Some people with children can miss out and have to work.
Pros
Good environment, good salary
Cons
staff need to be trained more with empathy.
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Overall rating

3.8
Based on 140 reviews
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Ratings by category

3.9Work/Life Balance
3.6Salary/Benefits
3.4Job Security/Advancement
3.3Management
3.6Culture

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