Customer Value Specialist (Former Employee) – Charlestown NSW – 13 April 2019
The pay for this role is ridiculously low for they amount of work expected. It’s very hard to tick all of the boxes all of the time. There are some really great leaders and also some really poor ones. I worked under 4 leaders and had a 50/50 experience with this. Upper management is very poor at communicating change and delivering on promises. I met some great people but overall felt under appreciated.
Good strong products, great customer base, met some lovely people
Low pay, forever changing KPI’s, felt unvalued when I was struggling, and unrecognised when I was exceeding
Customer Value Specialist (Former Employee) – Melbourne VIC – 12 May 2019
Pay is awful, culture is even worse. Management/leadership gang up on staff and will push you out if you stand up for yourself or others. I cannot express how disappointed I am with the treatment myself and almost every other entry level employee have experienced while working for Suncorp. No matter how well you perform or how loyal you are to their company the treatment remains the same. There is a very strong "us vs. them" mentality amongst leadership/staff. Leaders and managers will go as far as to sabotage your stats and KPIs to benefit their own bonuses. Bullying is everywhere and the company is extremely aware of it and continue to do nothing. They advertise and recruit with an incredibly fake facade, lulling any potential employee into a VERY false sense of what the job and culture will be like. Once you are in training for your new role it doesn't take long for you to see exactly what you've gotten yourself into.
My best advice would be to avoid this company at all costs, not only as an employee but also as a customer. Maybe look into other brands under the Suncorp umbrella, get yourself educated and avoid those as well. If you choose not to take this advice, good luck to you.