Customer Service Representative (Current Employee) – Melbourne VIC – 13 December 2018
Suncorp pays their staff such a low wage it's a joke. I have been with the company for 4.5 years and the lady at my local supermarket gets paid more than me. They pay so low that staff get denied lending promotions and benefits as we are classed as "low income earners" customers call up to discuss insurance products to say they are struggling to pay for their insurance and the consultants taking the calls are also struggling as the wages we get paid are a joke. I am a top performer and I go onto a draw to go on a work trip if I win. My pay rise was 97c extra per hour even though exceed my targets from selling insurance. Compared to other companies they pay the lowest in the industry. You can work from home which is fantastic but down side is you don't get flexibility with choosing your hours and may still need to pay for after school care as they will roster you on after school hours. Ect..hours are to suit them and their needs. They give you a 20.00 gift voucher to say job well done or movie tickets at dodgy cinemas (anything cheap) at chirstmas time there is no bonus or anything for the staff. Your just a number
Customer Value Specialist (Former Employee) – Melbourne VIC – 12 May 2019
Pay is awful, culture is even worse. Management/leadership gang up on staff and will push you out if you stand up for yourself or others. I cannot express how disappointed I am with the treatment myself and almost every other entry level employee have experienced while working for Suncorp. No matter how well you perform or how loyal you are to their company the treatment remains the same. There is a very strong "us vs. them" mentality amongst leadership/staff. Leaders and managers will go as far as to sabotage your stats and KPIs to benefit their own bonuses. Bullying is everywhere and the company is extremely aware of it and continue to do nothing. They advertise and recruit with an incredibly fake facade, lulling any potential employee into a VERY false sense of what the job and culture will be like. Once you are in training for your new role it doesn't take long for you to see exactly what you've gotten yourself into.
My best advice would be to avoid this company at all costs, not only as an employee but also as a customer. Maybe look into other brands under the Suncorp umbrella, get yourself educated and avoid those as well. If you choose not to take this advice, good luck to you.