Would enjoy this job if it was only speaking with customers about product they enquired about
Sales and Service Assistant, Duties (Former Employee) – Warwick QLD – 13 December 2018
I have been in banking in one way or another in many jobs. Suncorp had introduced KPI since I had worked with Suncorp last. These required that we speak to customers about product they did not want or require. If i was able to dispense money and chat to the customer to draw out what they required would enjoy the position more.
Enjoyed the majority of my tasks
Having to question everyone about product you asked them about last week.
Customer Value Specialist (Former Employee) – Melbourne VIC – 12 May 2019
Pay is awful, culture is even worse. Management/leadership gang up on staff and will push you out if you stand up for yourself or others. I cannot express how disappointed I am with the treatment myself and almost every other entry level employee have experienced while working for Suncorp. No matter how well you perform or how loyal you are to their company the treatment remains the same. There is a very strong "us vs. them" mentality amongst leadership/staff. Leaders and managers will go as far as to sabotage your stats and KPIs to benefit their own bonuses. Bullying is everywhere and the company is extremely aware of it and continue to do nothing. They advertise and recruit with an incredibly fake facade, lulling any potential employee into a VERY false sense of what the job and culture will be like. Once you are in training for your new role it doesn't take long for you to see exactly what you've gotten yourself into.
My best advice would be to avoid this company at all costs, not only as an employee but also as a customer. Maybe look into other brands under the Suncorp umbrella, get yourself educated and avoid those as well. If you choose not to take this advice, good luck to you.