This would have to be one of the worse working environments I've ever worked in. Sad that you have to leave a job you like, however the lack of support, constant put downs & leaders with no empathy makes you want to leave - like I did. Since my time during this role, I've seen heaps of people break down, people resign with one even going on stress leave. Sick leave is at an all time high. I've seen people who are under constant pressure, working crazy hours and treated poorly, yet told they have poor time management. When issues were raised, you were either performance managed, told that ' we all go through it ' or was presented with the idea that perhaps you are not fit for the role. You come back from leave with over due work that puts you behind. Then you get performance managed. It's widespread in the department, no matter which location you work in. This experience greatly impacted my personal life, negatively. It's sad that Suncorp won't address the issues within this department, as many great people leave.
call centre environment with little obvious organisation
Motor claims consultant (Former Employee) – Melbourne City Centre VIC – 28 May 2019
extensive training, good penalty rates, casual dress, however lots of angry customers and unnecessary KPIs. Generally approachable staff, however sometimes monitoring feels overbearing. Not enough desks for staff so everyday is a fight for a computer.