Sureway Employment
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Sureway Employment Employee Reviews

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Australia9 reviews
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1.0
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i was not formally trained for long enough, they do not have detailed procedures when trainers are absent. rude and cranky staff who were objectionate to me asking where people sat, especially since i was new. the staff were clicky and didn't include me. they have the worst intranet site, as in they should have detailed job and section positions on the website within the organisation to help with conflict (asking staff where people sat), people change organisations or offices and they don't update the system, no one in our regional is helpful. they don't communicate between staff. a couple of people were agressive within the workforce and i still had to work with them continually without the issues being resolved, which is why i quit. I promise i have no vendetta against sureway, just the wagga head office is run horribly.

Yours sincerely
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5.0
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typical days work involves dealing with drug addicts, alcoholics, and people who generally do not want to work, mental health issues, but their are some who genuinely want to work, changing habits can be hard with the right attitude you can turn someones life around
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1.0
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The following points are what I observed to be the dominant issues in this position:
1.) The consistently high staff turnover and perpetual state of understaffing/short staffing in comparison with Sureway's direct competitors;

2.) The 'group' servicing model Sureway implemented to increase caseloads, and hence, profits. This requires RCs book up to nine clients in the same time-slot, then service all of those clients together as a group. With individual client’s details both audible- and visible on screen- to all clients present in group servicing appointments, servicing this way espouses efficiency at the expense of individual client's privacy, potential conflict of interest, and/or rights of confidentiality;

This service model essentially creates an orchestrated group-of-strangers environment which is not conducive to establishing rapport, engaging individual clients to identify their skills and strengths, or addressing their barriers to employment and/or education adequately. 3.)An intranet system that is plagued all-day-everyday by long delays in processing and updating the client data RCs need to enter;

4.)Due both to time-constraints implicit in group servicing, and the lack of an appropriate environment in which to build the trust essential of rapport, it undermines the opportunity to influence positive change in clients, and denies both client and RC the chance to comprehensively assess which suitable training and sustainable employment options are possible to expand upon the client’s skillset.

4.) the inconsistent, often-outdated, and vague training modules
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Pros
its a job
Cons
unethical and dishonest for-profit business model masquerading as a service provider
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1.0
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Never recommend working for Sureway. No bonus paid when KPIs are met. Unfair dismissal of many staff less than two weeks before probation period due to end even when all targets were met and exceeded. Poor working conditions staff bullied into working many unpaid hours. Upper management known for harassment of staff. No support with staff training.
Pros
Changing clients lives by assisting them into employment
Cons
Management and terrible working conditions
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3.0
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Good company. Dont train staff
Need more training to improve performance then all would be better.

Management are nowhere to be seen


No career progression
Pros
Balance and understand
Cons
Training theres none
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2.0
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Working for Sureway i found there to be minimal training, alot of bullying issues, which management failed to resolve. Staff are completely under valued for the hard work and unpaid overtime that they do. Sureway made a number of people redundant recently they are supposed to be an employment and training provider yet they have closed there training centre and now have made alot of staff unemployed.
Pros
Make new friends
Cons
staff aren't given enough training, staff are highly under valued.
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1.0
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Being un-employed for the first time in my life I attended Sureway looking for employment. I was advised to register on-line. I asked what jobs there were available, only to be told "oh, we don't have any jobs".
I went home and registered on-line, and have never been contacted by Sureway since.
Pros
Nil
Cons
Has not assisted to find employment
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1.0
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company to worried about making money rather then the job seekers needs
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3.0
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No typical day at work with each day bringing its own rewards and challenges. Good team who are keen for success. Job challenges around a shrinking labour market and need to perform continually to achieve targets.
Pros
Helping people achieve their goals
Cons
Staffing at small sites very challenging to keep a business running
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Overall rating
2.0
Based on 9 reviews
5
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5
Ratings by category
1.9
Work/Life Balance
2.6
Salary/Benefits
2.1
Job Security/Advancement
1.9
Management
2.1
Culture