Personal Care Assistant (Former Employee) – Altona North VIC – 5 August 2016
I worked here for a short amount of time and left because it was not what I signed up for when I wanted a career in aged care. This place nearly made me walk away from the whole industry. It is old style institutionalised care, that is run under pressure of having residents toileted, showered and dressed by 10am. If you do not complete these tasks by the set time, you are called into meetings to explain your time management skills. Residents are being forced out of bed in the mornings still asleep. You will not have the tools to complete your job and the basic rights of pads are under lock and key. The place is constantly under staffed because they refuse to pay extra money to have agency staff cover the short fall. If you are sick, you will be called into the general managers office to explain yourself, even if you have a medical certificate. There is a bullying culture which starts from the general manager and works its way down to the staff that have worked there for 10+ years. Head office is aware of this, but they do nothing to fix the problem and turn a blind eye. It is all about profits and nothing about resident care. If you ask any of the staff if they would put their parents in this facility, the majority will all answer no. You will always see TLC advertising for Personal Care Workers. This is because staff turnover is very high.
The staff that do care and that work for the right reasons, not just for a pay cheque
PCW (Former Employee) – Altona North VIC – 12 May 2019
Bullying, toxic work environment. Lack of support, orientation or training with existing staff showing open resentment towards working with new staff, regardless of their experience, training or competence. Blatant exclusion & isolation based on ethnic groups & identities. Disturbing lack of empathy towards residents who were often belittled & dehumanized when asking for help with everyday needs. Haphazard & unsafe manual handling practices together with a cut & paste manner of completing progress notes to make it appear care plans were being followed. The facility was consistently understaffed with care staff complaing they were "too busy" to take residents to the toilet or residents being left in wet beds until staff change over, and if complaints were made it was dismissed as being just their "behaviour". Many of the staff were just going through the motions & showed very little care or concern for residents.
Free parking & some very competant caring staff but those would number less than 40%
High and unrealistic expectations from management!
RN Div 1 (Former Employee) – Clifton Hill VIC – 15 February 2019
Clifton hill: 10 stories nursing home with new model of care. Environment is nice. Modern technology. However, the workload is toooo heavy for nurses. PCAs administer medications. Medications are in resident’s own room. Nurses are still required to manage all floors’ non packed medications as PCAs are not trained to give loose pack meds. Low nursing staff ratio. You just work like a dog with no appreciation from management. They pick on your little mistakes and make big dramas. They will sack you at anytime. STAY AWAY FROM CLIFTON VIEWS!