Subcontractor/Owner (Former Employee) – melbourne VIC – 2 June 2018
50+hours per week mon-fri,pushing above and beyond the limit..Managerial team is waiting for You(like a German Sheppard)to make a MINOR mistake,so they can jump on you with written warnings and Threats to Sec You or Terminate your Contract..
Ops support (Former Employee) – Victoria – 19 July 2018
Insulted by Management, Disrespected repeatedly, Barely trained by any one and expected to be at an unrealistic competency level after 5 days. Constantly having to watch your back so that you wouldn't be blamed for something. Getting blamed for something because the TL wanted to save them selves.
Operations and Administration Assistant (Former Employee) – Yandina QLD – 19 May 2018
My day starts at 7 am where I complete book work before opening the door at 8 am. I cover all administration areas, serve 50 customers a day and answer an average of 100 customer service enquiries per day. I have learned how the logistics industry works and enjoy working with management to solve any issues on a daily basis. The hardest part of the job is juggling the huge amounts of tasks required to complete on a daily basis, and the most enjoyable part of the job is working with the wonderful team and being able to support the drivers when required.
Inbound Call Centre Operator (Former Employee) – Mascot NSW – 9 May 2018
My time at TNT was great I loved the laughter the endless calls from customers chasing their packages was full on. TNT had a call monitor and the calls just backed up but we took every call, I remember taking 230 calls in one day the Manager printed out a report and showed us all what we had achieved.
Dock Hand (Current Employee) – Botany NSW – 9 May 2018
Put parcels onto belt from pallets or van's sometimes work in different locations like: satchels where you sort out different air bags. Different chutes where you take the parcels of the belt and place them in either a cage or pallet. When working on the van's section you have to look out for really heavy parcels and DG's = Dangerous goods they have to go to a specific place.
courier booking over phone (Former Employee) – Mascot NSW – 8 April 2018
Great Place to Work Earned Awards Friendly environment Advanced work place Food had to be bought which put a dent in the pocket but still everyone was nice Access cards provided which provided the feeling of living in a advance country Money given as award when being referred by a customer or colleague for doing good job
Unable to Work from Home, Unable to solve some customer question, Angry Customers sometimes regurdless the outcome
Senior Customer Service Representative (Current Employee) – Mascot NSW – 8 April 2018
Time Critical is a small close nit team, with great team members, We work as our own department within TNT moving time sensitive freight all over the country, It is a fast paced sometimes stressful job but interesting and ever changing.
I worked in a very supportive team, great working environment. Communication & interactive with other department is easy. The company invest with advance system tools which make our day to day job east & productive.
Dock Hand (Former Employee) – Sydney NSW – 5 March 2018
As i worked at three places and each place has different kind of environment as all of them are of different sectors not linked with each other. All of the jobs learnt me alot of new things which helped me to change my habits, communication skills , way of approaching, working hard. The workplace culture is good with friendly moving people around. The hardest part of the job is lifting heavy boxes. The enjoyable part of the job is knowing new things and talking with people from different nationalities and habits.
Prehistoric methods of doing business. Management are out of touch. They still think most drivers have a 2-3 hour lunch break every day and the traffic and other conditions are the same as 30 years ago. Playing favorites is one of their main hobbies along with feeding their out of control EGO'S. I hope Fed Ex cleans out the place with a big broom.
The best Company to work for, the people are lovely and friendly
Account Receivable / Credit Controller (Former Employee) – Sydney NSW – 13 February 2018
TNT Express Company was my family, I love to get up early in the morning and go to work because I love my work and the people I worked with, but not my manager. A typical day at work is when you walked in the office and you get called in the manager's office for nothing. I learned a lot about the transport industry, workplace culture was awesome, everybody work as a team, The hardest part of the job when the customers do not pay the invoices as per their trading terms, the most enjoyable part of the job, when customers pay the invoices on time and talk to customers and resolve any queries they have.
Customer Service (Former Employee) – Welshpool WA – 7 February 2018
In a typical day, I would receive approximately 15-20 new enquiries lodged with the Call Centre by customers missing freight. I learned to not get upset when customers get angry and to respond in such a way as to reassure the customer that I would do everything I could to get the result they required. Management was good at the start, but after the Customer Service Manager resigned, the position was not filled and was handled by Head Office in Sydney. The work place cultured was ok if you fit in with the Team Leader. The most difficult part of the job was explaining to a customer the their freight had been lost or damaged in transit. The most enjoyable was call a customer to advise you had found their freight and that you were organising delivery for them
Customer Service Representative (Former Employee) – Erskine Park NSW – 4 February 2018
Working for TNT was amazing to begin with. However, the management is poor, and they appointed an unexperienced team leader to handle the office. To begin with, the training was originally 2 full time weeks at head office which was okay - they then extended this to 3 weeks, full time at the HO, the casuals including myself thought this was also okay, but then due to poor management for the new office at EP2, they decided to extend 4 weeks at HO - which was really done poorly. Working at TNT also exposes me to how poorly the warehouse/depot treat the freight and how little they do to make sure freight was delivered/found - and how poorly they handled enquiries. It was an eye opener. The shifts for casuals was also super unorganised - they use an app which is honestly useless and just so inconvenient. Anyways, i think if you want to work for this company, just bare in mind you will get a lot of angry customers because TNT doesn't really care about your freight, they just want the money. I learnt so little at TNT also, every time you ask questions in regards to a situation, they literally just brush you off and give you such little help - its honestly so *sigh*. And to keep in mind the poor management, where team leaders won't care about your mental state when receiving a bad phone call - and won't show you much support as they claim they're doing. Maybe if you work at the HO in Sydney, you will receive more support from multiple experienced team leaders, but if you're going to work in their other offices, you're on your own. The only good thing i had coming out from TNT is themore... work family there - my co-workers was great.less
Business Development Manager (Current Employee) – Australia – 19 November 2017
Great company to work for and many inspiring people to learn from and you have to seek them out if you want to succeed here. High turnover in the key account space, particularly BDM team. Sales targets set not aligned with operational network capacity and profitability constraints. Very process driven environment, lots of administrative work which at times lacks purpose/functionality and often requires work outside normal hours to maintain. Silos operating between departments can negatively impact best outcomes for customers. Sales team as a whole organised by customer spend level and considerable internal infighting amongst sales and account management leadership over revenue and customer ownership combined with inconsistently applied policies by management to decide outcomes can make the task of selling transport solutions more complicated than you could perhaps imagine. No annual leave loading and poor base salary relative to competitors in the market.
Now owned by FedEx
Very high turnover of BD staff in small team makes it challenging to achieve team revenue targets
Great Company to work for and good work life balance. Good start and finish times and management was very flexible with your work hours. Good management base and ready to hear any input you might have.
Analyst (Former Employee) – Mascot NSW – 29 August 2017
Truly terrible culture and management, antiquated systems, no business ethics. Back-office (i.e. non-unionised) staff have no conditions around pay review, with many receiving no increase for several years
warehousing (Former Employee) – Townsville QLD – 17 May 2017
ware housing was a good way of me top see what I was in store for a job in the future of the ware housing industry as this course in logistics wasn't what I wanted to do but good experience and a overall good work place to evolve