No need. Just speak english and you're in
Answered - Inbound Customer Service (Former Employee) - Adelaide City Centre SA
Prepare for sales/customer service type questions. They will also most likely ask if you've ever worked to KPIs.
Answered - Outbound Sales Agent (Former Employee) - Perth WA
There isn't much preparation needed for an interview at TSA. I would, however, encourage presentable attire, a positive attitude well-spoken responses. After all you are on the phones, so demonstrating effective communication skills when speaking to the recruiter/manager is encouraged.
Answered - Customer Experience and Sales Agent (Former Employee) - Perth WA
Learn more about the company profile because you are getting ready to be a part of it.
know what they need from you for the particular position you applied,
have a good appearance and body language, remember your first impression is the last impression.
have a smiling face and happy gesture and communicate well .
know what you have on your resume, and have a positive attitude and confidence