Questions and Answers about TSA Group

Here's what people have asked and answered about working and interviewing at TSA Group.

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  • What is the work environment and culture like?
  • How are the working hours?
  • What are some tips for doing well in the interview?

18 questions

Productivity targets were tough to get the hang of. Easy once you understand how it all works but it takes a while if you've never worked in a call center before

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The job culture is a funny one, a grey area. The staff in terms of agents are 80% lovely and friendly, where friendly conversation flows and everyone likes to help you. However as in any workplace, there is always a bad egg. One discouragement I had upon my first 2 weeks working there was the visibility of something that resembled my high school experience. There is a lot of gossip, unfriendly competition and explicit conversation which was not well managed or disciplined. Exclusions apply to certain calibres of people who genuinely do the right thing. In saying this, I have made lifelong friends at TSA that are some of the most awesome people I have ever met.
On topic, the team building games, occasional drinks out and chill-out zone do make it fun. I do however, suggest keeping your personal life at home and not bringing it to the office. This is a given, however there were unfortunate occurrences where details about an individual's personal life were disclosed upon others in spite.

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I think if i leave it will be to take my new skills into a face to face sales job.

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2 levels are 9-5.30 and the other level is 9.30-6

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10 days in total, but the personal days included in this are difficult to take as the company does not accept agents taking mental health days.

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