2.9 out of 5 stars.
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TSA Group Employee Reviews

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2.9Work–Life Balance

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Low pay for what is expected, upper management are so out of touch with their staff

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Slave wages for huge amounts of work and what is expected of you. Upper management don’t listen to their staff and completely disregard the many issues within the workplace. The only good thing about this company is that the colleagues you work with are all lovely and take solace in the fact that you’re all in the same hellhole.
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Great team leaders

Great work place team leaders are always very caring and supportive. Best thing is Work from home. OOPS are caring and helping too. Flexible work hours.
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Good Culture Good Work Place Great Managers but needs better pay!!

It's a great work place managers & other staff are very friendly but it needs to have a better structured pay if they want their employees to stay. Working for bare minimum which makes staff feel under valued.
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Needs a lot of work

Minimal support and high stress environment. Very pushy management micromanaging. KPIs are near impossible to meet as the types of calls that come in is not related to the role you work in. Pay need to be much higher to make the work bearable
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Huge workload for small pay

Every other call is an unhappy member. Be prepared to be unprepared when you go into the role, even after their "extensive" training. Trainers have been somewhat helpful. As best they can I guess because no doubt they've probably just been thrown into the deep end also with next to no training for their role as well.
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TSA Group insights

Based on 23 survey responses
Areas for improvement
  • Sense of belonging
  • General feeling of work happiness
  • Energising work tasks

Would avoid unless you’re desperate

If you take a day off (even if you have a doctors note) for the first six weeks, you’ll be taken off the roster and you’ll be pushed back about a month before you’ll return. That’s a whole month without pay. One of us in my group got sick and they couldn’t take the day off so we all got infected. A bunch of us had sleepless nights, barely being able to breathe due to coughing our lungs out because company doesn’t allow us to take a day off from viewing PowerPoint presentations and talking to angry customers. Which is absolutely insane. Pay rate is extremely low for what the faults team do. It’s borderline poverty especially in our current economy. BWS and Woolworths make about the same for a lot easier work. Sales makes better money but their KPIs are ridiculous to meet. I will say the only pro is that the people there are quite nice and welcoming. Most of the higher ups are pretty nice and you can talk to them without a condescending tone and they’re actually real people. Obviously not all, still a few outliers.


Venue, nice people


Low wage, high expectations, can’t take a single day off for the first 6 weeks
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Only work here if you really need the money

Management and team leaders have no clue, no training people are just made manager or team leader with no proper skills or experienceWorkplace abuse daily from higher ups Pay is way too low for the work that the faults team do.Ridiculed for going to the bathroom


Working from home full time


Literally everything
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Not ideal

Employed for one position but then had to take on more roles yet was paid the same. Not understanding of time off when needed at all, and management ignored messages and calls regularly. The only enjoyable part was probably meeting a handful of likeminded people but again that sometimes fell short.


Team leaders have a superiority complex
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Stay away if you want a proper career advancement

Managers/ops managers sleep with their employees, zero professionalism on the floor unless you’re getting adhoc. Half of your information is flawed. Sometimes you’ll get customers from that have been trying to resolve an issue for over a year, don’t come here unless you want mental health problems. They do have someone you can talk to who specialises in therapeutic sessions, however the only therapy you need is to quit the company lol.


Friendly employees


Majority of your calls is most likely an upset customer
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fun workplace

calm working staff, not the greatest base wage but commisions help, amazing culture although it has died down. the commission structure had been remodelled multiple times
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What is the best part of working at the company?Everyone is friendly and they give everyone a fair go.What is the most stressful part about working at the company?The training was to advanced and hard to pickup on.What is the work environment and culture like at the company?No descriminative and friendly all round.What is a typical day like for you at the company?Stressful and hard but its worth the challenge
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Avoid at all costs

Money is bad. Management is bad. The training is bad. I wish I never got hired there and didn't even last 3 months due to the politics and (miss)management. Keep adding responsibilities but taking away access to support to be able to achieve the responsibilities. Boss talks about wanting to lower the rate of people leaving but pretends not to hear the hundreds of us begging for a living wage. Loved the people. But anyone above the team leader level was there because they didn't quit when they should have and are stuck.


Great teams


Management. HR. Customers. WAGES!!!!!
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Workplace culture is not good at all. unreasonable expectation from employees and you're just a number to them. System is old and frustrating too. outdated system and process. Only cares about how much call you can take, the more the better. Cause they earn for each call.
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Productive work place

The company itself is great. However the people are not as energetic or welcoming as advertised. The most enjoyable part of the job are the customers and some of the new people you train with.
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team leader were horrible

the team leaders were horrible if you if ur stats didnt your stats didn’t look good for one day you were questioned about it. constantly promised promotions but never actually happened… over worked and seriously underpaid they tried getting you to overtime and give u normal rate plus a $20 uber eats voucher?
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Avoid, toxic environment

There is no care for the customers true needs, only to reduce number of calls waiting to be answered. Customers are always frustrated and you constantly have to fix other employees mistakes, seems like training, attitudes and values are gravely lacking.
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Not great

The stay at TSA group was not very nice. The environment was draining and people were always screaming. Felt anxiousto ask for help. Felt like if I asked for help I would be mocked
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Worst place to ever work

The only time you get support is during training, and after that no support. Everything is a competition there. This place is not good for your mental health.


Made great friends


No support
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Competition breeds ethical oversight

The workplace is extremely fast-paced and not what the training makes it out to be. There is a large culture shock when you move onto the call centre floor. If I could recommend one thing to new employees, learn product knowledge. They will not cover it enough. If you get overstimulated easily I would recommend weekends as there is a lot less noise. Between hearing other agents, music and customer's there is a lot to keep track of.The systems are ever changing. It really depends on how much money you can make is how much you can get away with at the workplace. I have seen agents pulled aside for UPA (unpaid absence) while active credit check avoidance goes unnoticed. All the negativity aside, I have met some of the most friendly people at this job. Some team leaders are really friendly and will help you out. Others not so much.


Free food, friendly coworkers


overstimulating, cliques, failure of compliance from other coworkers
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Worst place to work managers are not helpful the salary is not worth what you have to deal with the only good part about the job is the people you work with
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Very employee friendly and creative organization

Overall the work culture is very good and a conducive environment to work in, but salary and career progression are challenging issues. - a typical day at work is good- what I learned was customer relations and marketing skills- management is good and pro employee except for salaries and career progression- workplace culture is cosmopolitan and good- the hardest part of the job is to travel ling distance from home to workplace- the most enjoyable part of the job is the hybrid working and Management support


Very much a employee friendlly company


Some internal issues do exist; salary and promotions are challenging
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Overall rating

Based on 255 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
2.7 out of 5 stars for Job Security/Advancement
2.6 out of 5 stars for Management
3.0 out of 5 stars for Culture

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