TAFE NSW Employee Reviews for Customer Service Representative

A good place to work for people who enjoy being busy. Customer Service Officers are monitored closely to ensure adequate work is being done each day. Work is distributed across the state so there is always plenty to do.Good pay for the work, 35 hour working week, 5 weeks annual leave (rural).

Was this review helpful?

Great company to work for, however they are not flexible with contractors (mothers returning to work ) requesting for part time positions.

CSR (Current Employee) - Bankstown NSW - 12 June 2023

Great company to work for, however they are not flexible with contractors (mothers returning to work ) requesting for part time positions. Very few part time positions to apply for too

Was this review helpful?

TAFE NSW insights

Based on 3 survey responses

What people like

Time and location flexibility
Trust in colleagues
Ability to meet personal goals

Areas for improvement

Energising work tasks
Fair pay for job
General feeling of work happiness

Stressful, a lot backstabbing people from behind,slow growth

Customer Service Representative (Former Employee) - Sydney Central Business District NSW - 19 March 2023

TAFE once a great company to work.But now has a lot red tape and bureaucracy idiots.TAFE has strong policy of Covid 19 vaccination and disciplinary policy - will not hesitate to dismiss anyone who crossing the forbidden line.

Pros

Good training, dispersed team

Cons

Backlog, management incompetence, management silencing, outdated education system

Was this review helpful?

Very hard to fit in

Customer Service Officer (Former Employee) - Bomaderry NSW - 22 March 2022

Phone, counter, staff, students, problem solving with students, teachers and management, complaints, data entry a lot of data entry, call centre. Many different personalities, but some students were very happy with their success at studies and that what we are at TAFE for.

Was this review helpful?

wonderful inclusive workplace with excellent training and culture.

Customer Service Officer "Administration Pilot" 5.5 wks (Former Employee) - Tighes Hill NSW - 4 November 2019

Liked working with a great team over this short pilot contract. Management was very supportive and ensured all OHS rules were implemented. The most enjoyable part of this job was helping student complete their enrolments to advance their personal goals,

Was this review helpful?

Rate your recent company

Share your experience to help others

Productive, challenging and satisfying

Customer Service (Former Employee) - Bankstown NSW - 12 September 2019

A typical day at work would involve clerical and admin duties; diary management, meetings/agendas/minutes and actions arising. Learned work ethics, dealing with diverse population, people with language and physical difficulties. Time management has been of greatest importance - meeting deadlines Working with a great team; people who have been supportive of each other

Was this review helpful?

everyday challenges with great support networks

Customer Service Representative (Former Employee) - Coonabarabran NSW - 26 March 2019

fun and enjoyable environment to work within, included in most objectives of the learning environment. Friendly and approachable members of staff at all levels, ongoing training and support frames, including travel to seminars on other campuses.

Pros

interacting with teachers, students from a vast variety of backgrounds

Cons

nothing to note

Was this review helpful?

Unproductive and inefficient IT culture and systems.

Customer Service (Former Employee) - Ultimo NSW - 5 November 2018

A training ground for inexperienced SAP consultants/analysts and managers working at TAFE. No SLA in placed hence inefficient performance and poor customer service to the SAP users, they should be outsourced to company specializing in SAP supports, which will be much more cost effective. At the moment, the tax payers money are going towards these SAP contractors sitting in TAFE doing the minimal.

Pros

Great for those who does minimal at work and waiting to retire.

Cons

Management confused in the direction, Playing politics more than delivering for the benefits of TAFE, Nothing will change for better in a bad culture.

Was this review helpful?

I enjoy going to work. the culture is enjoyable and challenging

Casual Customer Services Officer (Current Employee) - DUBBO NSW 2830 - 12 March 2018

I enjoy working with staff and students at TAFE. Going to work each day is always a pleasure and wages are above the normal. The current restructure is certainly taking its toll on most staff as job security is no longer a given.

Pros

Great bosses

Cons

Job Security

Was this review helpful?

it was a great place to work. fun social events

Customer Service and Promotions Officer Clerk 3/ 4 (Former Employee) - Bankstown and Granville - 19 September 2017

busy during enrolments talking to students, teachers, and outside clients from other organisations. mangement where understanding had a great relationship with managers. worplace culture was very good putting in long hours was having social events outside of TAFE