Demoralized Employees and Poor Management
Customer Service Assistant (Current Employee) – North Lakes QLD – 17 October 2018
A typical day at work:
For those that work for online, barely any help is provided to them. For those that work in hard goods there might be 1 or 2 people covering all the departments. Lucky to ever see 3 employees for that area. Being told how to do simple tasks that you never get wrong nor neglect. Being over worked and constantly hearing people call in sick. Work cages/rails 24/7 and never doing your other jobs other than tidy.
What you learned:
How to tidy, present and maintain a department. And how to not run a store, and of course how to run a store.
Barely on the floor. Tend to scream and belittle employees. One manager likes to tell people how to do their job all the time for the most simple of jobs. Like how to print, scan an item. Regardless of those people all ready knowing how to do it. Lack of discipline on the floor due to absence of management on floor. Regional manager also part of the problem at Target North Lakes.
1 year ago and beyond into the past, good workplace culture. Now, toxic and demoralizing. Employees appear not interested in work due to being demoralized and management.
The hardest part of the job:
The workplace's culture and management.
The most enjoyable part of the job:
Being able to actually work in your assigned department and serving customers that need assistance instead of tidying, working palates and working cages/rails 24/7. Also includes the overloaded back dock with it's contents dating back many months and never being worked onto the floor.
Refit, Self Service Registers, Online Orders, Bonuses
Poor Management, Toxic Environment, Lack of Staff on Floor