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Telstra Careers and Employment

About the company

  • CEO
    Vicki Brady
    approve of Vicki Brady's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    more than $10B (AUD)
  • Industry
  • Headquarters
    242 Exhibition Street, M...
  • Link
    Telstra website
Learn more


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Customer Service Representative

117 jobs


Salary estimated from 179 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 1.4K reviews and is evolving.



Sales Consultant in Melbourne VIC
on 6 February 2023
Fun and inclusive workplace
You'll meet some friends for life working in a call centre, however, if you're looking for career progression you're unlikely to find it here.The sales pressure is hard, you never feel like you're putting the customer first despite the company values.In saying that, you'll develop lots of transferable skills through your nominal role and secondment offers if you choose to pursue themThe culture and celebrations are a pleasure to be apart of, with people from all walks of life and experience. Everyone is so incredibly accepting of each other. Its a great place to work to get some experience or use as a "stepping stone" in your career.
Administration Officer in Melbourne VIC
on 29 January 2023
Lack of Respect by management
this company has no respect for staff one example is that one year I was told that I did not exist as a member of staff and that was incorrect we got our pay rise backdated but no apology from management for dishonest conduct
Business faults in Queensland
on 23 January 2023
My mental health got very bad working within Telstra. The constant pressure on stats and prompting surveys. My TL would listen to all calls and would come back with all the things I done wrong. Didn't help that 99% of people calling Telstra are not in the best mood. Like you want to be prompting a survey when you haven't even fixed customers problem..... they expect you too! It's ridicolous. It's put me off call centers for life and working from home!!!
Sales Consultant in Brisbane QLD
on 19 January 2023
Fun and challenging
Very fun to work at, really good for developing people skills, management really has a massive impact on how much you enjoy your job. It is very important to set boundaries for work life
Customer Service in Adelaide CBD SA
on 8 January 2023
Highly supportive, flexible with bucketloads of opportunities
Innovative, exciting and plenty of space to grow and learn. Supportive and sensible management focused on your professional growth. Incredible flexibility and support even pre covid. You are encouraged to own your self development and then supported in your goals.

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Questions and answers

People have asked 52 questions about working at Telstra. See the answers, explore popular topics and discover unique insights from Telstra employees.

See questions about:

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  • Interviews
  • Working Culture
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  • Hiring Process
  • Salaries
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  • Background Check
  • Company Future
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  • Office Locations

Interview insights

Insights from 427 Indeed users who have interviewed with Telstra within the last 5 years.

Favourable experience
Interview is average
Process takes about a week

Interview Questions

Relevant questions to the position.

Shared on 30 March 2019

Behavioral interview.

Shared on 2 March 2019

Not very challenging easy for lower level staff

Shared on 19 January 2018

Common questions about Telstra

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