Inbound sales/Customer service (Former Employee) – Bentleigh VIC – 4 May 2018
Working with Telstra was an interesting time which provided an interesting office culture which i had not experienced before. My main duty was to handle incoming customer calls. I originally took the role as i believed my main duty would be to help customers with there current services and aid them in getting the best value for there money. I quickly learnt that this was not the case i was employed to up sell customers on there current plans, even if they did not need the services i was upgrading them to. I found the job to be grosely unfulfilling and i resigned within a short time of beginning
Despatcher (Former Employee) – Parramatta NSW – 2 May 2018
Working at Telstra was quite a rewarding job. I worked as part of an amazing team to achieve the goals and objectives of the role. The role consisted of getting all of the day's appointments attended to on time which sometimes meant re-negotiating with customers. The pressure sometimes was very high.
Manager (Former Employee) – Brisbane QLD – 2 May 2018
Wanted improvements but with no extra staff or ability to streamline processes. Was about who you knew not what. Virtually no induction/formal training at a manager level. Anytime something fell over the response was "thats Telstra". An utter debacle.
Store Manager (Former Employee) – Adelaide SA – 24 April 2018
I really loved working for Telstra, as most people would know it isn't always smooth sailing with customer service, but I really enjoyed helping customers with the inquiries and helping find solutions to their problems.
NBN Specialist/ Sales Consultant (Former Employee) – Salamander Bay NSW – 19 April 2018
Telstra is a great company to work for however the store I worked in was poorly organised with there appointment schedule, and it would become quite frustrating but other than that they are a great company to work with.
Senior Engagement Manager (Current Employee) – Melbourne City Centre VIC – 18 April 2018
The My Chooser project is a very worthwhile one and the people on the team are smart, creative and focussed on making it a success. The team works very harmoniously and is respectful of everyone's inputs.
Links to the rest of Telstra Health/Telstra are weak
Customer service consultant complex (Former Employee) – Canberra ACT – 15 April 2018
fast paced help desk ,all tools and training provided to complete required tasks . Good work place culture ,safe environment ,encourages and provides further training and education in many fields across Telstra
Starting at the bottom level and over a period of years it was great to learn all the new technology being phased in. Hardest part of the job was the constant changes involved with becoming a private company. A great place to work and enjoy family lifestyle.
Strong project focused with high level of service expectation
Business / Compliance Manager (Former Employee) – Adelaide SA – 14 April 2018
Strong project focused with high level of service expectation. High level of support for workplace culture and Job work / life balance Customer focused Stats driven Excellent safety culture in high risk environment
telstra Business Centre - Solutions Specialist (Current Employee) – Gold Coast QLD – 5 April 2018
great place when I first started, They also have great learning potential if you put in the hard yards. but they are not really open to listening to staff, its their way or the highway. There is a lot of bullying in the work place and a lot of staff turn over
Customer service officer (Former Employee) – Ballarat VIC – 28 March 2018
Enjoyed working with Telstra and its staff and clients and providing excellent service to our clients Extremely well rewarded whist working there.,in one particular was awarded Vic/ Tas customer service representative of the year also in the same year was awarded 4th nationally
when provided with extra pay a cosequence was that lost our jobs
Store Manager (Former Employee) – Liverpool NSW – 20 March 2018
I spent 12 years with this company and made many friends . This was a retail role so dealt with a lot of different people which always made the job interesting .We had many social occasions which was great for team morale . Career wise I advanced from a shop assistant into a Store Manager .
Customer Service Consultant (Former Employee) – Queen Street QLD – 18 March 2018
Sales representative making outbound calls to anyone who was with Telstra.. Yes I was that annoying telemarketer trying to force you to upgrade or sell more. Never liked it because I hate forcing people to buy things!!. full time position 9 - 5pm Sitting all day and making calls all day
Content Partners Relationship Manager (Former Employee) – Sydney NSW – 15 March 2018
Telstra has helped me gain a lot of new experiences and skills by allowing me to dip into various tasks/projects. It's got a great working culture and is all about providing its staff flexibility to ensure they have a a good work/life balance.