Customer Service Representative (Current Employee) – Brisbane QLD – 19 January 2018
Management play politics,no support,no mentors,if volunteered to do something else no encouragement and they show no interest,number game,stressful environment,discriminative and full of bullying,don't let people progress
Administration Assistant (Current Employee) – Mornington – 15 January 2018
The management is very unaware of how the systems and the staff are run. There is very little room to make a mistake as they are quick to blame without ensuring ANY training when starting out.. these issues if bought to the attention of the owner are dismissed and ignored constantly.
Specialist Manager (Former Employee) – Sydney – 15 January 2018
At Telstra, you get to work on complex projects. Over 6 years I had 7 managers. The place was very political. There was the ex IBM, Ex Telstra and Ex Optus clans. It was difficult to advance your career.
Stable and a friendly environment to work in. Staff were offered training and development all the time. Tools for your job role were also provided.We were always asked for innovative ideas and how we could move forward to build our business. Senior Management were supportive of these ideas and some were implemented and others werent, but it gave us a sense of belonging and being acknowledged.
Customer Relation Team - Team Leader (Former Employee) – Melbourne- Australia – 4 December 2017
Such a great company with so many opportunities for growth and development. Telstra has given me the opportunity to be developed and to learn new skills such; strong organisational, communication and interpersonal skills as well as being a competent and persuasive communicator with the ability to influence and gain credibility. Developed operational improvements in key areas such as product provisioning, stipulated contractual requirements and key performance indicators that impact incentives, order accuracy and sales.
Subject Matter Expert (Former Employee) – Adelaide SA – 28 November 2017
Was a great place to work until the CFO took over as CEO, all of david theodys hardwork was thrown out the window in the chase for money and that ruined the working environment. Everything became numbers
Billing Implementation Specialist (Former Employee) – Sydney Central Business District NSW – 20 November 2017
I found that Telstra is a very good company to work for. A day in Telstra was implementing contracts and taking to the customer explaining what we had implemented and what there bill look like. Every day you would learn something new and management were able to guide you. The culture was good as everybody got into help each other. The hardest part was making sure that we that the robots were programmed right as one in correct figure would make all the difference between a good customer experience and not. The most enjoyable part was seeing a good customer experience.