Telstra Employee Reviews

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3.0
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Generally a positive workplace with advancement opportunities
Business Forecasting Analyst (Current Employee) –  Townsville City QLD7 January 2019
Typical day at work
Provide forecasts incorporating the most recent and appropriate business intelligence to guide planning
Collaborate with the wider matrix teams to deliver timely and informative forecast handovers that include updates, revisions, impacts, performance and outlooks
Fulfil ad-hoc forecasting requests to assist in planning
Fulfil ad-hoc analysis requests to assist in business decision making
Analyse forecast performance and identify improvement opportunities
Pros
Flexible work arrangements
Cons
Long hours
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4.0
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Very demanding area to work but ultimately rewarding because network across entire company
Expense & Productivity Manager - Led (Former Employee) –  Melbourne City Centre VIC20 December 2018
Typical day is divided into servicing senior leadership team and managing overall corporate planning, budget and forecast process. Can be very demanding at peak times around half year results and corporate planning endorsement milestones. Great stepping board into many other areas of the company. If you can make it here you can make it anywhere!
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4.0
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Good Work Life balance- facing huge organisational changes and staffing reductions still to come
Programme Manager (Former Employee) –  Melbourne City Centre VIC11 December 2018
Good company to work for, though somewhat disorganised like most large corporates.

High focus on Work Life balance but regular disruption through reorganisations

Major org changes in progress and through to 2022, that will result in significant staff cuts to maintain competitiveness
Pros
Work Life balance, flexibility
Cons
Continual re-organsation
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1.0
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Terrible
Sales consultant (Former Employee) –  Lismore NSW11 January 2019
I worked for Telstra store in Lismore and it was the worst job I’ve ever had. The 8:30-5:30 working hours were okay but a lot of the time the boss wanted you to do 6 days a week. He barley paid earned commission and was a bully. Plus the abuse you get from customers is insane. People hate telstra and therefore hate the people working there. I’m sure there are store that are better but I’d never work for that company again.
Pros
Nothing
Cons
Everything
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4.0
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Dedicate to the customer
FIELD SURVEYOR (Current Employee) –  Brisbane QLD11 October 2018
Easy work and life balance through 7am starts and 3pm finishes. Very little over time in my area but a lot more in others. customer satisfaction is a large focus with the company and as such punctuality, presentation and accuracy are monitored a lot. there is a very friendly work culture within the company and everyone from technicians to upper management are always available to guild you through situations.
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5.0
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Telecommunications Service Engineer
Site Manager (Former Employee) –  Sydney NSW6 October 2018
Performed troubleshoot on Communications System issues across large contracted Customer Organisations.
Developed strong problem solving skills using testing tools and computer based diagnostic programs.
Worked with a large Technical group was a fun busy environment and pleasure to work with.
Finding parking when attending the City job sites was a bit daunting at times but manageable.
Pros
Great friendly and supportive work environment
Cons
Lot of travelling from one customer to another Traffic and Parking
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4.0
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Not a bad Career
Executive Assistant & Project Support (Former Employee) –  Brisbane QLD29 November 2018
Telstra was a good entry level job and I did get to work in a lot of different departments. Some management should of left a long time ago, and others were just unfair. Promotions only came to those that were in the "group" instead to those who worked hard.

Culturally was a good environment to work in. Work life balance was good, pay was average.
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3.0
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Telstra
Senior Network Specialist (Current Employee) –  Sydney NSW2 December 2018
A changing company, which is offshoring their skills and labor. The process is limiting their onshore skills, limiting their ability to deliver customer satisfaction. Management are becoming too short viewed with their ability as they move too far away from customer alignment.
Pros
work from home
Cons
not allow to think outside the square
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4.0
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Make cold, warm calls but love the culture
Outbound Sales (Former Employee) –  Brisbane QLD18 September 2018
Hardest part of the job is making those cold calls to customers that have been with their providers for a long time, also putting your sales through the company SIEBEL program it takes a long time! And we all know Time is money I would rather be on the phone making more calls than wait 2 hours for one sale to go through the system. Most enjoyable part if having fun with friends on the floor and having a joke with our Team Leader it does help you focus when your not being treated like a stranger.
Pros
Culture
Cons
Long hours and long working week
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4.0
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A demanding work environment
Senior Project manager (Former Employee) –  Canberra20 November 2018
A high pressure job environment with a heavy workload. Responsibilities are clear but support for staff is very limited. The challenges are exiting and some of the management is there for the good of the organisation.
Pros
Good work environment
Cons
Infomation on organisational responsibilities was difficult.
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5.0
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People management
Administration Officer (Former Employee) –  Melbourne City Centre VIC2 September 2018
Trying to manage and motivate groups of high diversity people. Being the meat between the sandwich, ie between management , our internal customers and the team. Trying to drive continuous learning, improvements and adapting to ongoing rapid changes. The enjoyment part of the job is when team members are recognised for their achievements / contributions and following the vision, mission and values .
Pros
Flexibility working one day a week with lap top from home
Cons
Dealing with psychologically challenged people
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3.0
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Salary poor
Case Manager (Former Employee) –  Brisbane29 August 2018
Those jobs still available in Australia pay very badly for the complexities of the rolls. You will be expected to Navagate over 22 systems at any onetime to do your daily roll. This Australian Icon, driven by the CEO has become money hungry while posting 4 billion dollar profits. If you do land a roll expect substandard pay rates while KPI complexities make annual reviews nearly impossible. Look for similar rolls elsewhere where you will be valued.
Pros
Great team environment
Cons
Poor pay rate for the complexity of the roll
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4.0
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Work/Life balance
Team Leader, Business Support, Telstra (Current Employee) –  Melbourne VIC24 November 2018
Telstra provides a work/life balance and also offers working from home. Unfortunately with the introduction of more telecommunications companies, Telstra has lost some of the market share and therefore have gone from a telecommunications company to a technological company.
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4.0
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Productive and fun work place with commission incentives
Personal Assistant & Customer Service Supervisor (Former Employee) –  Sydney NSW11 September 2018
The team were always on their toes, fast passed inbound/outbound call centre.

Targets were renewed every month, which allowed us go reassess our KPI's and selling approaches.

Leads were provided, however cold calling would enable us to reach targets faster and create ongoing customer relations.
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3.0
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Good working environment
CRM Marketing Specialist (Current Employee) –  Sydney Central Business District NSW4 October 2018
Salary isn't great, annual mass lay-offs which only the favorites can survive, expectation to work longer than usual office hours is normal, long lead time for approvals and procedures.
Pros
fruits, biscuits, beer on Friday evenings
Cons
long hours expected, too many meetings and daily stand-ups which are not result oriented.
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1.0
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very Productive, was in process of changing culture to high performance
Product Manager, Managed Network Services (Former Employee) –  Sydney Central Business District NSW19 August 2018
Telstra was fun to work for albeit slow to move due to a very long and old culture. Still, there was loads of scope to develop professionally. In my time at Telstra I appreciated the process training specifically about the methodical ways to develop new products starting with idea pack and finishing with bankable business cases.
Pros
Enhanced my Managed Services knowledge
Cons
Enhanced my presentation and negotiation skills
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4.0
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High paced, high pressure
Store Manager - Full Time (Current Employee) –  Forster NSW6 January 2019
A lot can be learned from working for Telstra. It teaches you how to work under pressure while staying organised and efficient. It keeps you driven through renewing targets and incentives monthly.
Pros
Having a good supportive team culture
Cons
Long hours to achieve results
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4.0
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Centrally located in the heart of CBD
Senior Technology Specialist (Former Employee) –  Sydney NSW18 October 2018
Very close to major train stations in the Sydney City, Telstra does allow working from home, but their VPN solution requires forever to get setup and incase of any problems or account lockouts, its not easy to get it sorted again.
Pros
Work from home if vpn permits
Cons
Managers
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4.0
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Times are changing
Business Analyst (Former Employee) –  Melbourne VIC21 October 2018
As a near-on 20-year veteran of Telstra, watching the current rate of rapid change, speed to market, customer and public response to a changing market and the reaction of the CEO and board to address this change, I can honestly say the good old days are well and truly gone.

A typical day at work can be everything from frustrating to exhilarating however one thing you won't have is time to complete your role due to many conflicting priorities. Change is rapid, processes aren't always thought through and job uncertainty is high,

However, in saying this, I always loved working for Telstra, the people you work with are absolutely fantastic, the pay is good, the flexible work arrangements life-saving and the access to development via the Lynda Learning program is excellent.
Pros
Flexible work arrangements, volunteer days, annual day off, good renumeration
Cons
Current restructure means job uncertainty for most.
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4.0
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Rigid
Provisioning Lead (Former Employee) –  Sydney NSW17 September 2018
I was very young when I started in Telstra, I felt that moving ranks was very tough I guess due to a competition internally and the politics. I made a life long friends in Telstra. Given the opportunity I would try it out again to work for the number1 Telco in Australia.
Pros
People
Cons
Very authocractic experience with some not so educated leaders
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