I agree with the sentiment, "its a sinking ship". middle management is great to its staff. upper management doesnt care about its employees at all. they only see the bottom line. at the end of the day, "You are just a number to them"
Purely focus on five star personalise customer service, Upselling and wide range of customers.
The work is easy.
its the emotional aspect that gets you in this type of job. you see too many people lose their money to the casino. players blame you for losing their money.