The Star Entertainment Group
3.9 out of 5 stars.
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The Star Entertainment Group

The Star Entertainment Group Employee Review

Very Productive

Star City is very fun and exciting job. I was able to gain so much experienced in Customer Service while working as Casino Host. Complaint Handling and delivering High Standard of Service is a must to learn and apply to all the patrons and regular VIP patrons. Staff are very friendly supervisors and managers are very respectful to all the staff. Unfortunately after working at the Casino for 15 years in Customer Service. Our Department were redundant due to re-structuring.

Ratings by category

4.0 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Salary/Benefits
4.0 out of 5 stars for Job Security/Advancement
4.0 out of 5 stars for Management
4.0 out of 5 stars for Culture
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Same role

Fun and unique

Great place to work while studying or looking for night work. Great staff benefits and awesome way to meet new and interesting people. Good pay and location for transport.
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Same role

The Star Casino

Greet customers and provide patron assistance on the main gaming floor. Manage casino applications and perform casino promotions. Demonstrate The Star’s key values within the host position. Utilising skills and knowledge learnt in VIP and applied to current role.
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Same location

Not good place to work

Favoritism and toxic culture (HR always on management side). Also, if their policy and procedure going wrong, they will pick up staff to get blame. You will not get paid for training to level up your skill unless it is mandatory other than that you have to manage your spare time.

Pros

Free meal and subsidised parking

Cons

Favoristm and toxic culture
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Overall rating

Based on 122 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
3.7 out of 5 stars for Culture
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