The Star Entertainment Group
3.9 out of 5 stars.
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The Star Entertainment Group Employee Reviews

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3.6Work–Life Balance

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An exciting job that pays decently

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The most useful review selected by Indeed
No two days are the same working in table games at The Star. If you like games, guest interaction and don't mind working in the weekends this is the job for you.The majority of time at The Star is stress free! You would come into work, do your shift and returning home with no thought about work until you are in again. You do however, have to deal with many demanding guests who think they are privileged because they wager a lot of money. If you can be thick-skinned and ignore the rubbish they spout, you will have no problems in this role.Management is supportive and will do their best to have your back and to expand your career. The culture is great and I don't think I'll ever work in another place where the team is so close.Just be prepared for shift work, working weekends and graveyard shifts! There is a good system in place for team members to swap or give away shifts with others, however weekend work is simply unavoidable.
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Great pay but stressful environments

Great pay but stressful environments , u have to deal with rude demanding self entitled customers . Free food and freshly laundered uniform . The management isn't great

Pros

Free food

Cons

Long hours
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Fun work environment

- Good team- Fun work environment- Flexible hours (kind of)- Easy work- Decent shift times- Free Staff Buffet- Cool work uniform- Minimal tips- On down season, can be very boring
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great

great place to work, good staff and managment, you got onsight staff cafe with a free meal, free car parking, useually flexable to obtain shifts from other departments.

Pros

free lunch and car parking

Cons

on call sometimes
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Not bad if you have other commitment

easy job over all, one thing to keep in mind is do not take customer's anger personally. One good thing is you get to work with different people everyday, and some of them might been there for ages but you never seen them around.

Pros

free meals

Cons

shift work
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Good money and perksDepends on departmentNot recommend kitchen team

Good money and perks But they don’t offer part or full tome easilyBecause we’re still going through covid 19.I’m not recommend kitchen team as a low level. You can’t learn skills enough and unstable roster
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Fun workplace, good benefits and all

I worked at The Star just over three years, it was sad to leave but i have a new challenge for me and following my dream. The Star has been one of the best place that i have worked, sure the best company. I had three amazing years and i have worked and meet so many people from different countries. It was fun but always professional, also relaxed. Thank you all Star Casino, i will 100% recommend anyone to work there. Hands down, thank you.

Pros

Buffet free lunches, light rail for staff, discounts accross the venues, gift cards twice per year
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Good company and people

Job security, decent salary. Nothing to really complain about.Great place for uni students as there are a lot of career development opportunities within the company.
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Negative

Very negative experience working at the star Sydney.No management support,use if force policy sucks to eject into patrons out of the casino,no support at all.

Pros

Free lunch and dinner every shift

Cons

Long hours, management are bullies, work itself sucks.
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Worst employeer ever

Treats staff like less than numbers. Only care about squeezing every cent out of players. If a player has even a little money they can do as they want

Pros

Uniform supplied and cleaned

Cons

Treats staff like garbage
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Not good place to work

Favoritism and toxic culture (HR always on management side). Also, if their policy and procedure going wrong, they will pick up staff to get blame. You will not get paid for training to level up your skill unless it is mandatory other than that you have to manage your spare time.

Pros

Free meal and subsidised parking

Cons

Favoristm and toxic culture
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good pay, learn a lot

Great pay and benefits, fast-paced, you learn a lot - management takes themselves a bit too seriously though, if you have a hair out of place you're screwed
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Good place nice team worth it

Fun place to work and knowledgeable time spent throughout the time it’s ok for new comer to learn new things but not the place for professional and experienced but Long hours sucks there

Pros

Nice team

Cons

Long hour and salary is including super
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Excellent Place to work

I Really Enjoyed working there.Good salary. Nice people and environment. Wish i can go back there one day .Meal and uniform provided. Free light rail from central station to Star City

Pros

Free meal, Uniform provided
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Sad I had to leave

I was an employee of the Star for about 4 years, I would stay longer if I could. Management wasn’t too shabby. Their briefing each morning was motivational. Rotating roster was flexible and understanding for casual employees. Work flow was met with support if anyone fell behind ; made lots of friends helping each other out . LGBTQ friendly. Free lunch / coffee / ice cream / tea / bakery snacks (carbs were gained as easy as losing em) . Part time pay could’ve been better ; Casual rates were fair 👍🏻 Vacuums were great if you had a well looked after trolley , upkeep of cleaning products half the time was poor which was frustrating.

Pros

Super Friendly !

Cons

Poor upkeep of cleaning products
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was a good experience, is hard job, but had good enviroment good lunch, internal Benefit

I considered arriving on time. Daily delivery of clean uniforms, availability of food and coffee, cordiality of colleagues in my area and in other departments,

Pros

free lunch, good energy enviroment, good administration

Cons

physical resistance to work in housekeeping
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Excellent

Best Company to Work. U can enjoy working here in any way u want and can learn a lot which u never experienced in your life before .. They provide numerous benefits and safe work environment

Pros

Everything is best.

Cons

No cons
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Great workplace

I had some of the best times working at the star Gold Coast.I was a kitchen Steward working night shiftIf you like working management will love you as there’s a lot of slack workers.If I have the chance to work here again,I would not hesitate in applying for a job vacancy

Pros

Free meals

Cons

Permanent hours With Overtime
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Can be much better

This company has a potential to be much better than it is currently. A good management from top down can do the trick. Management needs to start looking more into employee welfare, processess, documentation etc.

Pros

Free Food all day everyday.

Cons

Long Hours, Poor management, Poor infrastructure.
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Unless your Asian this place is awful

Customers are allowed to do whatever they like... Diamond members have hit staff and the staff member has been in trouble. Illegal activity is covered up for rich asians who have no interest in the country just gamble and be rude. This place is sole destroying they should be forced to reveal how many people commit suicide and the families who are devestated by the ''Entertainment'' provided. Staff are treated terribly.

Pros

Free lunch

Cons

Rude, you may need to keep quiet about illegal activity. Dont ask question. English is not needed.
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Very Productive

Star City is very fun and exciting job. I was able to gain so much experienced in Customer Service while working as Casino Host. Complaint Handling and delivering High Standard of Service is a must to learn and apply to all the patrons and regular VIP patrons. Staff are very friendly supervisors and managers are very respectful to all the staff. Unfortunately after working at the Casino for 15 years in Customer Service. Our Department were redundant due to re-structuring.
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Overall rating

Based on 125 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
3.7 out of 5 stars for Culture
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