The Star Entertainment Group Employee Reviews

Good. I enjoyed the work. Good experience for first job. Met a lot of new friends. The skills wasn’t transferable to another job, but improve my customer service skills.

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Weird hours, alot of pressure from management

Table Games Dealer (Former Employee) - Sydney NSW - 19 November 2023

Company only cares about the gamblers. Work/life balance isn't good unless you are a single person. Management place alot of stress on staff.Alot of customers have bad attitudes and are abusive when they don't win

Pros

Free uniform and food

Cons

Atmosphere

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The Star Entertainment Group insights

Based on 13 survey responses

Areas for improvement

Trust in colleagues
Sense of belonging
Support from manager

Good management/ fun workplace

Maître D/Team Lead (Former Employee) - Gold Coast QLD - 25 October 2023

Most of the management that I worked with have left now so idk about now. But management was always nice and chill and stuck up for staff, went out for drinks. It's treated as an upscale dining restaurant,but if you know your stuff you can get tipped up to $500 a day. Nothing really too hard about the job, I guess if your new maybe the dishes and all the sauces. This was one of those jobs where everyone did feel like family. And out of my 6 years of experience the first place where BOH and FOH were all good friends, has a small team so everyone works closely with eachother.

Pros

Tips, tips, tips, management, short hours, connections

Cons

No break

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Stewart

Customer Service Representative (Former Employee) - Gold Coast QLD - 11 October 2023

Muy organizado, muy bien estructurado todo. Comunicación buena y empleados motivados

Pros

Al the benefits

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Work for money, nothing else

Food and Beverage Attendant (Current Employee) - Brisbane - 28 September 2023

Staff is good, management is bad. Favouritism, work staff is not friends, just work relationship, no job sponsorship, salaried staff work more than 78hours in a fortnight,

Pros

Free food, uniform

Cons

Tasteless food, all day breakfast

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Good Bottom, Weak Top

Table Games Dealer (Former Employee) - Sydney NSW - 5 September 2023

Great Coworkers and most lower management will have your backs so long as you do the job right. Most guests are usually amicable but there are times when Upper Management really needs to step up their game.

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Benefits everything

Food and Beverage Attendant (Former Employee) - Gold Coast QLD - 3 September 2023

They provide free-meal for every shift, clean uniform as well, also another career in the star group.Even you apply for the next job, the experience at the star will be highly evaluated

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Not good

Bartender (Former Employee) - Surfers Paradise QLD - 26 August 2023

Pay you wrong, back of house always smells like dookie. You will probably be used by power tripping security guards even though you are a staff member and they see you 7 times a week

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Some sections are under supervised

FACILITY CLEANER (Current Employee) - Gold Coast QLD - 21 August 2023

Generally it's decent place to work. Staff are mostly friendly. Working conditions are good. Allocated breaks are adhered to and all uniforms are supplied for staff.

Pros

Can move within departments

Cons

Poor management

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Good salary and motivate environment

Food and Beverage Attendant (Former Employee) - Pyrmont NSW - 6 August 2023

The pay rate is higher than others, stable work shift, but they have a high expectation for their staffs. Training program is really fun and helpful for work.

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Jobs at The Star Entertainment Group

See more jobs

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Sydney NSW

30+ days ago

Experienced Table Games Dealers

Sydney NSW

30+ days ago

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Sydney NSW

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Overnight Front Office Agent - The Darling Hotel

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Front Office Agent | The Darling Hotel & The Star Grand

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Not bad if you have other commitment

Croupier (Former Employee) - Sydney NSW - 21 July 2023

easy job over all, one thing to keep in mind is do not take customer's anger personally. One good thing is you get to work with different people everyday, and some of them might been there for ages but you never seen them around.

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depend on boss and colleague

little potato (Current Employee) - Sydney NSW - 19 July 2023

not too bad,buffet every day, pay is less, job increased.parking fee increase a lot.My boss is good. But few team member is worse. Everyday is similar.

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Productive and workplace fun environment

Steward (Former Employee) - Brisbane City QLD - 16 July 2023

Was good experience with benefits for working with free uniforms washed and laundered daily plus free meals and discounts to local city stores and established outlet's

Pros

Free uniform, free food

Cons

Good pay and environment

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Casino is only for gamblers

Room Attendant/Housekeeping (Former Employee) - Gold Coast QLD - 30 June 2023

Staff is not looked after here, they treat you like you can be replaced any day by a new person. There is nothing nice about working here. Stressed out supervisors who don't know how to train new staff members properly.

Pros

Free Food

Cons

Underpaid

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Average

Venue Manager (Former Employee) - Brisbane QLD - 25 June 2023

Company is okay to work. Higher managers can be toxic although great team members that provide friendships outside of work. Good staff discount to enjoy the facilities.

Pros

Free lunch

Cons

Toxic managers

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Great for those singles who need training, structure and hours in their job

Dealer/Floor Manager (Former Employee) - Brisbane QLD - 8 June 2023

My job was to deal games briskly, minimise errors and make money for the company. I learned about repetitive work and repetitive strain. Surveillance will want you to clean your hands. The gamblers hope you keep paying them. The managers want you to quicken your game turnover. The environment is toxic due to gambling addicts, sore losers and drunks. Whatever you do is never good enough for the neurotic, drunk, and the mischievous. Then there are tricksters hoping to fool you and score. The wages are good for singles renting a room. These days the high cost of living may dwarf the wages. After a few years I began to question my career direction. My efforts were not noticed and it was hard to get promoted. Many managers enjoy watching dealers get burnt by gamblers. Or they don't care, because gamblers are the main source of income. Nepotism and temporary alliances among staff are common. After leaving I was confronted with reality: My casino skills are not so transferable. If you're smart, make worthwhile connections. Easy to say, right?

Pros

Some meals, uniform & some training

Cons

Toxic environment, repetitive tasks & minimal help from managers

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Overall, very good place to work

Premium Services Host (Current Employee) - Sydney NSW - 24 May 2023

Overall, very good place to work. I'm still happy to work in the good environment with the friendly staffs, good culture, a lot of benefit. However, I cannot have balance life, I cannot choose only working in the morning. Need to rotating 24/7.

Pros

Good benefit, good pay, good culture, good break

Cons

Night shift no balance life

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Great place to work

Croupier (Former Employee) - Sydney - 3 May 2023

Left the company due to personal reason but really enjoyed working here. There are lots of benefits and opportunity to advance in the career. The position is definitely not for everyone, especially if you take things personally since you will get cursed at when people lose. That aside, it's a fun work place.

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Waste of time if you want to grow up in your carrier !!! Promise promise, a lot of words no facts

Restaurant Manager (Former Employee) - Sydney NSW - 2 May 2023

What is the best part of working at the company?There is no best part !!! I am so curoous to see if there is any place to work worst than thisWhat is the most stressful part about working at the company?Working with a very bad management! That do not know anything about hospitality. Example: requests and tasks without any sense to manage a restaurantWhat is the work environment and culture like at the company?Diveristy, help from all the management……. Nothing trueWhat is a typical day like for you at the company?Working a lot and receiving no greetings at all. Just complaint or unbelievable requests from the management

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Fun work place

Contract Cleaner (Former Employee) - New South Wales - 30 March 2023

Every single one should go and try their hospitality towards their employees.Room cleanliness for customer is goodServices & staffs are friendly and helpful

Pros

Free launches

Cons

Short breaks

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Eventful and Busy

Security Officer (Casual) (Former Employee) - Sydney NSW - 23 March 2023

I worked with most teams, and always fitted in, when I needed help it was only a call away, Control always had my back, always plenty of Shift, I never had an issue with Pay. Only left due because of flyin - flyout work on Xmas Island for detention services. Overall I enjoyed my time there.

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