The Star Entertainment Group Employee Reviews in Pyrmont NSW

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1.0
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This Place Will Make You Feel Replaceable
Croupier (Current Employee) –  Pyrmont NSW14 June 2019
middle management is good. they take care of their staff.

upper management makes questionable decisions and do not listen to what their staff is telling them to change. renovations happen every year. it feels like they are cutting costs at the expense of staff employment.

This place hires a lot of people. If you cannot COPE with their work requirements, they MAY NOT make room for it. best to find another job elsewhere that will be more flexible. for example, if you're full time who wants to switch part-time because of uni, you may not get it.

back in the good old days, you had a work-life balance. the whole roster for full-timers was consistent the whole month despite having rotating shifts.
Now, your days off changes every week. best to call in sick if you need days off since they probably cant swap your days off because the days you want to work instead are "overstaffed." getting long annual leave worth a month is difficult since there's a high chance you wont get it since theres 1-3 days unavailable that they cant accommodate for.

if you want to switch to part time, there's a LOOOOONNNNGGGG wait list which you more likely will not get into. want extra shifts as a part-timer or casual? dont expect any. they're "overstaffed" and may not provide anything outside your contracted shifts.

BTW theyre hiring more staff. mostly part-time. so, if you want extra shifts, its really hard to get them. there's a higher chance you cant pick up any more shifts outside your contracted hours due to the number of dealers there. there's too many dealers and not enough shifts
  more... for those who want to work more.

probation period is 6 months now (only 3 months before).

think you can switch to casual? theyre not offering it anymore. also, they wont give you any shifts at all since they're "overstaffed."

but hey, they still want to hire people even if theyre "overstaffed" and cant "give extra shifts at all"

if you make a mistake on the table and surveillance is called up, they will write a file note every time surveillance is called up to correct it, even if its an honest mistake YOU reported yourself.

what about career progression?
it rarely happens.
want career progression, its not available here. to get paid more, you either have to be working for a long time in the company or get "full marks" to get that second game. no training is being offered atm. they would rather HIRE NEW staff than train old ones.
getting into management is tough unless you work on the VIP area. it only happens once or twice a year, if they ever do it at all.

if you want to work only 1-2 days a week and is a uni student, go for part time. otherwise, its best if you find a job elsewhere
  less
Pros
free lunch and laundry
Cons
inflexible working hours, career progression is almost non-existent, hard to get the days you want off, many disgruntled customers and will make you feel irreplaceable
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1.0
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Underpaid, understaffed, overworked and overscrutinized.
Surveillance Operator (Former Employee) –  Pyrmont NSW1 October 2018
This place destroys morale, management bullies staff. The pay is underwhelming when compared to other control rooms, which all only have a fraction of the work load. Switching shifts between days and nights every two weeks, except when youre on "swing shift" which is every second month or so, where you switch multiple times per week, its extremely unhealthy. The work environment is very toxic, staff members step on each other to get ahead. The job also requires you to give two months written notice if you want to leave, and if you fail to do so they strip you of all leave entitlements and payouts. Multiple staff members have also been the subject of unfair dismissal, so there isnt even any job security. Please do yourself a favor and look elsewhere for work, I'm writing this becauss I dont want anyone else to go through what my workmates and I went through. Literally any other control room job is better, keep looking, stick with regular security until you find something else.
Pros
Some staff are ok
Cons
Literally everything else
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4.0
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Its a great place to work.
Croupier (Former Employee) –  Pyrmont NSW11 September 2017
12 1/2 yrs of working here is as a croupier is challenging, since i work mostly in the private room and play with big spender or what we call junkets where they bet big amount of money, have to be attentive and concentration on the job is what more important,
Pros
Free food, they provide uniforms (laundry and dry cleaning) and working environment
Cons
Shifting, hate graveyard shift.
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5.0
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Best Place where I've ever work
Junior Sous Chef (Former Employee) –  Pyrmont NSW19 July 2017
Working at The Star Entertainment Group was the best experience of my life, very professional company , nice environment , good team of colleagues , benefits and wonderful ambient
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4.0
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Fantasic first HR job to learn about contracts EBA's and payroll
HR Services Administrator (Former Employee) –  Pyrmont NSW17 May 2017
the Casino was great place to work, fantastic working environment, great place to understand HR and how payroll interacts with the HR and learning about a new system.
Pros
great benefits, working environment
Cons
deadlines
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3.0
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Great hourly rates, flexible working hours
Cocktail Server (Current Employee) –  Pyrmont NSW13 May 2017
Fun environment, plenty of opportunities for growth. Plenty of exposure to training and career development. Customer experience is a major focus at this company.
Pros
Company provided meals
Cons
Slow periods
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4.0
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Diverse, can be demanding, good team.
Porter/Bellman (Current Employee) –  Pyrmont NSW3 February 2017
TheStar provides a diverse workplace both in terms of the people you work with and the customers you deal with on a daily basis. You are expected to provide your best in customer service. Be able to resolve problems, provide information and help with customer needs.
Although the hours worked can be all over the place, it does provide some degree of flexibility. As with any shift work position,
tiredness is probably the hardest point to deal with along with customer expectations.
Pros
Meals and uniforms are provided by the company.
Cons
Working shift work.
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3.0
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Gamble your life
Food and Beverage (Former Employee) –  Pyrmont NSW19 March 2016
Very tedious job but good pay in the end. Getting to know regulars but also dealing with frustrated guest that have lost big amounts of money and will aim for a target to release their frustration.
Pros
Good salary
Cons
Overnight shifts
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5.0
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Great Teamwork
Gaming Supervisor (Former Employee) –  Pyrmont, NSW8 October 2015
Goldmark was paramount in my initial introduction to the jewellery industry and training me as a junior manager. I was privileged to have been mentored by some amazing managers who had many years of sales experience and took me on as a daughter. Goldmark groomed me for a happy and successful career in sales and management.
Pros
promotion
Cons
staff cutbacks
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5.0
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Exciting and productive workplace
Maintenance Technician (Former Employee) –  Pyrmont, NSW17 June 2014
Lots of training was received. The skills were needed in many areas and departments in the work space. The kitchen, toilets, hotel rooms and offices (just to name a few) were areas where maintenance work needed to be conducted. Changing lights, basic plumbing, basic carpentry, cleaning were some of the requirements needed. The workplace environment was good.
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5.0
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It's a great place to work with great and interesting people
Public Area Attendant (Former Employee) –  Pyrmont, NSW14 May 2014
You gain a lot of experience working there; it is an interesting work environment; you meet a lot of new, interesting and welcoming people everyday and you gain a lot of skills as well.
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Overall rating

3.9
Based on 85 reviews
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3.5Work/Life Balance
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