The Star Entertainment Group
3.9 out of 5 stars.
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The Star Entertainment Group Employee Reviews in Pyrmont NSW

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Pyrmont NSW18 reviews

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3.6Work–Life Balance

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easy job over all, one thing to keep in mind is do not take customer's anger personally. One good thing is you get to work with different people everyday, and some of them might been there for ages but you never seen them around.

Pros

free meals

Cons

shift work
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Good place nice team worth it

Fun place to work and knowledgeable time spent throughout the time it’s ok for new comer to learn new things but not the place for professional and experienced but Long hours sucks there

Pros

Nice team

Cons

Long hour and salary is including super
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Great place to work at with numerous benefits

I really enjoyed my time working at the Star. Great benefits given such as food swipes, super, free uniform and laundry, locker and numerous staff discounts. Made many friends and had great times.
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Double standard nasty bosses

Not a good place to work , racists rule , double standard they would give their mates five weeks leave/year where as others only normal even though you worked shift . Most nasty place I’ve worked in . Thugs and and nasties rule
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good fun place to work but few downsides

good place to work with free food and such good fun games, sometimes youll have guests who come for fun and difficult guests to come to make money however agm's (assistant gaming managers) and managers in general seem to have a superiority complex instead of teamwork orientated perspective not allowed to drink water during shift which sucks because you have to talk alot
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Fun, Fast Paced

Quick and fast paced "fun" but just really quick in pace due to amount of people - that surround you. Can be tough at times physically and mentally but OK. Has plenty of benefits and the people inspire you to enjoy the work tasks and events you join-in to see and work in. It's consuming work on the weekends and public holidays due to the high traffic of patrons, but you get used to it, it makes you a people person. The workplace itself will take care of your needs, food and laundry. You just have to be there.
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This Place Will Make You Feel Replaceable

middle management is good. they take care of their staff. upper management makes questionable decisions and do not listen to what their staff is telling them to change. renovations happen every year. it feels like they are cutting costs at the expense of staff employment. This place hires a lot of people. If you cannot COPE with their work requirements, they MAY NOT make room for it. best to find another job elsewhere that will be more flexible. for example, if you're full time who wants to switch part-time because of uni, you may not get it. back in the good old days, you had a work-life balance. the whole roster for full-timers was consistent the whole month despite having rotating shifts. Now, your days off changes every week. best to call in sick if you need days off since they probably cant swap your days off because the days you want to work instead are "overstaffed." getting long annual leave worth a month is difficult since there's a high chance you wont get it since theres 1-3 days unavailable that they cant accommodate for. if you want to switch to part time, there's a LOOOOONNNNGGGG wait list which you more likely will not get into. want extra shifts as a part-timer or casual? dont expect any. they're "overstaffed" and may not provide anything outside your contracted shifts. BTW theyre hiring more staff. mostly part-time. so, if you want extra shifts, its really hard to get them. there's a higher chance you cant pick up any more shifts outside your contracted hours due to the number of dealers there. there's too many dealers and not enough shifts - 

Pros

free lunch and laundry

Cons

inflexible working hours, career progression is almost non-existent, hard to get the days you want off, many disgruntled customers and will make you feel irreplaceable
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Underpaid, understaffed, overworked and overscrutinized.

This place destroys morale, management bullies staff. The pay is underwhelming when compared to other control rooms, which all only have a fraction of the work load. Switching shifts between days and nights every two weeks, except when youre on "swing shift" which is every second month or so, where you switch multiple times per week, its extremely unhealthy. The work environment is very toxic, staff members step on each other to get ahead. The job also requires you to give two months written notice if you want to leave, and if you fail to do so they strip you of all leave entitlements and payouts. Multiple staff members have also been the subject of unfair dismissal, so there isnt even any job security. Please do yourself a favor and look elsewhere for work, I'm writing this becauss I dont want anyone else to go through what my workmates and I went through. Literally any other control room job is better, keep looking, stick with regular security until you find something else.

Pros

Some staff are ok

Cons

Literally everything else
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A highly satisfying work environment

The Star has offered me a wealth of opportunity and experience for which I am very grateful. These include refined customer service skills and adaptability.

Pros

Free cafeteria meals, great staff, enjoyable atmosphere

Cons

Long hours
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Its a great place to work.

12 1/2 yrs of working here is as a croupier is challenging, since i work mostly in the private room and play with big spender or what we call junkets where they bet big amount of money, have to be attentive and concentration on the job is what more important,

Pros

Free food, they provide uniforms (laundry and dry cleaning) and working environment

Cons

Shifting, hate graveyard shift.
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Best Place where I've ever work

Working at The Star Entertainment Group was the best experience of my life, very professional company , nice environment , good team of colleagues , benefits and wonderful ambient
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Fantasic first HR job to learn about contracts EBA's and payroll

the Casino was great place to work, fantastic working environment, great place to understand HR and how payroll interacts with the HR and learning about a new system.

Pros

great benefits, working environment

Cons

deadlines
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Great hourly rates, flexible working hours

Fun environment, plenty of opportunities for growth. Plenty of exposure to training and career development. Customer experience is a major focus at this company.

Pros

Company provided meals

Cons

Slow periods
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Diverse, can be demanding, good team.

TheStar provides a diverse workplace both in terms of the people you work with and the customers you deal with on a daily basis. You are expected to provide your best in customer service. Be able to resolve problems, provide information and help with customer needs. Although the hours worked can be all over the place, it does provide some degree of flexibility. As with any shift work position, tiredness is probably the hardest point to deal with along with customer expectations.

Pros

Meals and uniforms are provided by the company.

Cons

Working shift work.
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Gamble your life

Very tedious job but good pay in the end. Getting to know regulars but also dealing with frustrated guest that have lost big amounts of money and will aim for a target to release their frustration.

Pros

Good salary

Cons

Overnight shifts
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Great Teamwork

Goldmark was paramount in my initial introduction to the jewellery industry and training me as a junior manager. I was privileged to have been mentored by some amazing managers who had many years of sales experience and took me on as a daughter. Goldmark groomed me for a happy and successful career in sales and management.

Pros

promotion

Cons

staff cutbacks
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Exciting and productive workplace

Lots of training was received. The skills were needed in many areas and departments in the work space. The kitchen, toilets, hotel rooms and offices (just to name a few) were areas where maintenance work needed to be conducted. Changing lights, basic plumbing, basic carpentry, cleaning were some of the requirements needed. The workplace environment was good.
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It's a great place to work with great and interesting people

You gain a lot of experience working there; it is an interesting work environment; you meet a lot of new, interesting and welcoming people everyday and you gain a lot of skills as well.
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Overall rating

Based on 122 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
3.7 out of 5 stars for Culture
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