3.8 out of 5 stars.
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The Star Entertainment Group Employee Reviews for Croupier

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Croupier8 reviews
Australia8 reviews

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3.5Work–Life Balance

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Fun workplace

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Good. I enjoyed the work. Good experience for first job. Met a lot of new friends. The skills wasn’t transferable to another job, but improve my customer service skills.
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Not bad if you have other commitment

easy job over all, one thing to keep in mind is do not take customer's anger personally. One good thing is you get to work with different people everyday, and some of them might been there for ages but you never seen them around.
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Very fast paced environment and always on your toes

Constant moving and fast paced environment. Full time training is provided in which will help you towards your time on the gaming floor and very hands on. Must be good with numbers and constantly thinking on your feet. Hardest part of the job would be dealing and entertaining with the customers while focusing on the task in front of you.
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good fun place to work but few downsides

good place to work with free food and such good fun games, sometimes youll have guests who come for fun and difficult guests to come to make money however agm's (assistant gaming managers) and managers in general seem to have a superiority complex instead of teamwork orientated perspective not allowed to drink water during shift which sucks because you have to talk alot
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Very exciting and challenging role. Heaps of customers of different backgrounds.

Excellent management from all departments. Gaming managers are professional and cares for their staffs. Table games are well positioned according to their nature of games. Absolute fun and exciting game experience.
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The Star Entertainment Group insights

Based on 13 survey responses
Areas for improvement
  • Trust in colleagues
  • Sense of belonging
  • Support from manager

This Place Will Make You Feel Replaceable

middle management is good. they take care of their staff. upper management makes questionable decisions and do not listen to what their staff is telling them to change. renovations happen every year. it feels like they are cutting costs at the expense of staff employment. This place hires a lot of people. If you cannot COPE with their work requirements, they MAY NOT make room for it. best to find another job elsewhere that will be more flexible. for example, if you're full time who wants to switch part-time because of uni, you may not get it. back in the good old days, you had a work-life balance. the whole roster for full-timers was consistent the whole month despite having rotating shifts. Now, your days off changes every week. best to call in sick if you need days off since they probably cant swap your days off because the days you want to work instead are "overstaffed." getting long annual leave worth a month is difficult since there's a high chance you wont get it since theres 1-3 days unavailable that they cant accommodate for. if you want to switch to part time, there's a LOOOOONNNNGGGG wait list which you more likely will not get into. want extra shifts as a part-timer or casual? dont expect any. they're "overstaffed" and may not provide anything outside your contracted shifts. BTW theyre hiring more staff. mostly part-time. so, if you want extra shifts, its really hard to get them. there's a higher chance you cant pick up any more shifts outside your contracted hours due to the number of dealers there. there's too many dealers and not enough shifts - 


free lunch and laundry


inflexible working hours, career progression is almost non-existent, hard to get the days you want off, many disgruntled customers and will make you feel irreplaceable
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Great work place, oppotunity to connect and meet people from all over the globe

a typical work day would include a supervisor briefing 30minuits prior to shift in order to get notified on the day to day activities that are happening. Following this includes the running of the pit on the gaming floor, allocation of staff and opening and closing tables appropriately. The Star has given me the ability to work under pressure, with strict policy and uniform standards, the Star has enabled me ensure that I am a perfectionist and get the job done in a timely manner The hardest part of the job was balancing work and life. As I was a shift worker, I would have to rotate between all hours of the day, moving from day shift, to night shift, and into morning shift. The most enjoyable part of the job was connecting with people. As a supervisor you deal with the customers whenever something goes wrong. You must place the customers’ needs first and be sufficient in resolving problems. I enjoyed speaking to customers and making them leave with a smile on their face.


As a supervisor, for every hour and 20minuits on the gaming floor you had a 20minuit break paid.


constantly changing shift work
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Its a great place to work.

12 1/2 yrs of working here is as a croupier is challenging, since i work mostly in the private room and play with big spender or what we call junkets where they bet big amount of money, have to be attentive and concentration on the job is what more important,


Free food, they provide uniforms (laundry and dry cleaning) and working environment


Shifting, hate graveyard shift.
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Croupier at The Star Entertainment Group

Estimated salary
$26.49 per hour

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Overall rating

Based on 153 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.6 out of 5 stars for Job Security/Advancement
3.4 out of 5 stars for Management
3.6 out of 5 stars for Culture

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