The Star Entertainment Group Management reviews

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1.0
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This Place Will Make You Feel Replaceable
Croupier (Current Employee) –  Pyrmont NSW14 June 2019
middle management is good. they take care of their staff.

upper management makes questionable decisions and do not listen to what their staff is telling them to change. renovations happen every year. it feels like they are cutting costs at the expense of staff employment.

This place hires a lot of people. If you cannot COPE with their work requirements, they MAY NOT make room for it. best to find another job elsewhere that will be more flexible. for example, if you're full time who wants to switch part-time because of uni, you may not get it.

back in the good old days, you had a work-life balance. the whole roster for full-timers was consistent the whole month despite having rotating shifts.
Now, your days off changes every week. best to call in sick if you need days off since they probably cant swap your days off because the days you want to work instead are "overstaffed." getting long annual leave worth a month is difficult since there's a high chance you wont get it since theres 1-3 days unavailable that they cant accommodate for.

if you want to switch to part time, there's a LOOOOONNNNGGGG wait list which you more likely will not get into. want extra shifts as a part-timer or casual? dont expect any. they're "overstaffed" and may not provide anything outside your contracted shifts.

BTW theyre hiring more staff. mostly part-time. so, if you want extra shifts, its really hard to get them. there's a higher chance you cant pick up any more shifts outside your contracted hours due to the number of dealers there. there's too many dealers and not enough shifts
  more... for those who want to work more.

probation period is 6 months now (only 3 months before).

think you can switch to casual? theyre not offering it anymore. also, they wont give you any shifts at all since they're "overstaffed."

but hey, they still want to hire people even if theyre "overstaffed" and cant "give extra shifts at all"

if you make a mistake on the table and surveillance is called up, they will write a file note every time surveillance is called up to correct it, even if its an honest mistake YOU reported yourself.

what about career progression?
it rarely happens.
want career progression, its not available here. to get paid more, you either have to be working for a long time in the company or get "full marks" to get that second game. no training is being offered atm. they would rather HIRE NEW staff than train old ones.
getting into management is tough unless you work on the VIP area. it only happens once or twice a year, if they ever do it at all.

if you want to work only 1-2 days a week and is a uni student, go for part time. otherwise, its best if you find a job elsewhere
  less
Pros
free lunch and laundry
Cons
inflexible working hours, career progression is almost non-existent, hard to get the days you want off, many disgruntled customers and will make you feel irreplaceable
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4.0
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A pretty good place to work
Learning & Development Manager (Current Employee) –  Sydney NSW8 January 2019
Great benefits; management are challenging at times; operationally focused; good career opportunities; variety of roles to move into; work/life balance is good. D&I strategy is great.
Pros
Flexibility, benefits
Cons
Pay levels
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2.0
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Surveillance at Star Sydney? Find another job.
Surveillance Supervisor (Former Employee) –  Sydney NSW11 November 2018
Surveillance positions at The Star Sydney are overworked and underpaid. Control Room conditions are the worst within the state regarding pay and workload. Management is poor, the Director hasn't got a clue. Please take this advice from someone who gave almost 5 years to that Department and look elsewhere for Control Room positions.
Cons
Pay, Management, Workload...
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4.0
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Productivity in the workplace
Butler (Former Employee) –  Casino NSW20 October 2018
100% focus on customer service, Product knowledge, Upselling, Occupational Health and Safety issues,time management and people skills.These aspects in the workplace can give good service to customers. With my experience it never goes wrong.
Pros
Getting customers feedback, more chances of improving the staffs weaknesses
Cons
get bad feedback, not good for reputation of the business, customers think the employees need more training
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1.0
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Underpaid, understaffed, overworked and overscrutinized.
Surveillance Operator (Former Employee) –  Pyrmont NSW1 October 2018
This place destroys morale, management bullies staff. The pay is underwhelming when compared to other control rooms, which all only have a fraction of the work load. Switching shifts between days and nights every two weeks, except when youre on "swing shift" which is every second month or so, where you switch multiple times per week, its extremely unhealthy. The work environment is very toxic, staff members step on each other to get ahead. The job also requires you to give two months written notice if you want to leave, and if you fail to do so they strip you of all leave entitlements and payouts. Multiple staff members have also been the subject of unfair dismissal, so there isnt even any job security. Please do yourself a favor and look elsewhere for work, I'm writing this becauss I dont want anyone else to go through what my workmates and I went through. Literally any other control room job is better, keep looking, stick with regular security until you find something else.
Pros
Some staff are ok
Cons
Literally everything else
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4.0
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Great perks and management
Bar Tender/Barista/Waitressing (Current Employee) –  Sydney NSW29 June 2018
Fabulous place to work at. Management are very professional and follow correct protocol. News is not always communicated and passed on efficiently which does make it difficult if you are casual and only work a few days a week and therefore not been updated on changes and events.
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5.0
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I enjoyed the work there
Customer service/ Order Taker/Food Runner (Former Employee) –  Sydney NSW27 May 2018
The star is a big company with thousands of employees and not all can be satisfied with all the procedures and management system but in overall I would say there was fair system ruling the place
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4.0
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nice eat street
Consultant (Former Employee) –  Sydney Pyrmont13 March 2018
Like other IT organizations, the STAR IT is getting funnier, no idea what has happened in this world. IT is not that a serious business anymore as used to be. No one shows respect to IT; IT itself makes things worse. If to blame, it should blame to those 'expertise'. When gold and sand mixed, the real gold has to go to the bottom.
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3.0
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Great Pay
Food & Beverage Attendant (Current Employee) –  Casino NSW22 February 2018
The pay is amazing however, due to being a 24/7 business, its hard to have a balanced work/life balance. Especially on Christmas and New Years. There is also a block out period around Christmas where you can't take leave from work, without special confirmation from management.
Pros
Free lunch, good pay, uniform provided, dry cleaning provided
Cons
24/7 availability, no time off at Christmas
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5.0
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Fantastic environment
Food and Beverage Attendant (Former Employee) –  Sydney NSW8 February 2018
Great salary, great culture, great team, great location, great training, great management, great uniforms, great staff meals and advantages. This place was a dream to work in, open 24 hours so offered a fantastic flexibility to suit everyone. Highly recommended
Pros
Free meals, Egyptian cotton made uniforms
Cons
none
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2.0
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Don't care about the staffs
Security Officer (Current Employee) –  Star casino Sydney16 January 2018
Working as a security . Pay is not good but take all the pressure from them . Shift work They don't care about people who travelling from far , just give 4 hrs shift , but when they recruit they promise to give you 8 hr or 12 hr shift a day . Sometime u don't get break but if u late for 2 to 3 min to go to the door , the supervisor scream and shout at you but they don't care about our break .
Bad bad nd bad don't even think to get a job here
Pros
Terrible supervisors
Cons
Less hr nd Long travel to work
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2.0
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Boys club
Modelling & Insights Senior Specialist (Current Employee) –  Brisbane QLD4 January 2018
I feel like this company should be used on the set of Mad Men, it is such a dated environment and ultimate boys club. And the way everything is managed is atrocious. This place makes money in spite of itself.
Pros
Free lunchs
Cons
Morale
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4.0
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Works pn a different shift each week. Co workets ate hreat and management makes sire that all emplyees are well compensated. The hardest part of the w
Cashier (Former Employee) –  CBD, NSW21 October 2017
Working condition is satisfactory. Worked with great people and nice team member. The hardest part is working pn hrave uard shift. Management makes sure that employees are well compensated.
Pros
Free meals
Cons
Shift work
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5.0
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having so much fun working at the star
cocktail server (Former Employee) –  Casino NSW12 September 2017
big organization, sometime low supervision on the management team
great benefit package and so much fun and exciting to meet the well known people
rotation roster 24/7
full time, part time and casual available
uniform provided
free food discount parking on site
lode hours on weekends and public holidays
Pros
free meal, discount parking on site
Cons
shift rotation 24/7
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4.0
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company
Chef/Cook (Former Employee) –  Casino NSW10 July 2017
place should be workable and funny. then u can love your work. other things is that staff and management should have good relation. this 2 things makes companies growth. And staff need some flexibility. if he or she need urgent day off. company should give.
Pros
its good for stuff. it will make good relation with company and stuff.
Cons
long hour is not so good all the time. but if need, you should do. not for all times.
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3.0
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Management needs to improve
Personal Trainer/Fitness Instructor/Bar Attendant (Former Employee) –  Sydney NSW27 April 2017
I genuinely did enjoy my time at the Star Casino. This is due to the amazing colleagues I had. I think that the Casino makes bad choices in management and they don't see their staff as their number one priority.
Pros
Free lunches, uniforms provided and laundering
Cons
Management
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4.0
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it was a fun workplace
Bar attendant (Former Employee) –  Sydney NSW2 March 2017
Management was bad in the beginning but the company hired an outside manager and lots of problems fixed!
Staff and customers were friendly.
Love the staff's benefit.
Lots of professional development and staff uniform provided, washed n ironed!
Pros
free show tickets, monthly award
Cons
24/7/month rotating roster
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5.0
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Fun work place with food and uniform provided for you every shift.
Host, Waiter, Bar Attendant, Barista (Former Employee) –  Sydney NSW11 May 2016
the typical day at work is to prepare the restaurant for service, manage stock and provide a good customer service.
The management is friendly and approachable.
My co-workers are friendly and fun to work with.
The hardest part of the job is when it's busy.
The most enjoyable part of the job is the interactions with people and what I've learned about the job is how to manage and run a restaurant.
Pros
Free trams, food and uniforms are cleaned for you every shift
Cons
Long hours sometimes
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5.0
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Great Teamwork
Gaming Supervisor (Former Employee) –  Pyrmont, NSW8 October 2015
Goldmark was paramount in my initial introduction to the jewellery industry and training me as a junior manager. I was privileged to have been mentored by some amazing managers who had many years of sales experience and took me on as a daughter. Goldmark groomed me for a happy and successful career in sales and management.
Pros
promotion
Cons
staff cutbacks
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4.0
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Productive, fast paced environment with average perks and great staff members
Cocktail waitress (Current Employee) –  Casino, NSW13 December 2014
Other staff team members made it a pleasure to work at the casino, although management often did not. Management often quite nit-picky with behaviour, will provide counselling session for drinking coffee or eating at work. Some opportunities for promotion available but often these opportunities were given to managers close peers.

HR meetings available in situations ending in dispute or disagreement but never confidential despite being stated otherwise.

However, free laundry was provided, and a free 2 star-type buffet meal on every shift. Good salary, although no overtime offered for full timers, part time or casual in food and beverage department.

Very easy to pick up shifts when necessary, almost impossible to give away weekend shifts. Time off is generally approved with a minimum of 4-6 weeks notice.

Most enjoyable part of the job was working with the other staff members and consistently keeping up to date with the ever changing rules and work environment.
Pros
Free laundry, free meals, good salary
Cons
No incentives/rewards for hard work, poor managerial skills
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Overall rating

3.9
Based on 90 reviews
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3.5Work/Life Balance
3.8Salary/Benefits
3.7Job Security/Advancement
3.4Management
3.6Culture

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