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The Star Entertainment Group
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The Star Entertainment Group Management reviews

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Sad I had to leave

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I was an employee of the Star for about 4 years, I would stay longer if I could. Management wasn’t too shabby. Their briefing each morning was motivational. Rotating roster was flexible and understanding for casual employees. Work flow was met with support if anyone fell behind ; made lots of friends helping each other out . LGBTQ friendly. Free lunch / coffee / ice cream / tea / bakery snacks (carbs were gained as easy as losing em) . Part time pay could’ve been better ; Casual rates were fair 👍🏻 Vacuums were great if you had a well looked after trolley , upkeep of cleaning products half the time was poor which was frustrating.

Pros

Super Friendly !

Cons

Poor upkeep of cleaning products
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Great workplace

I had some of the best times working at the star Gold Coast.I was a kitchen Steward working night shiftIf you like working management will love you as there’s a lot of slack workers.If I have the chance to work here again,I would not hesitate in applying for a job vacancy

Pros

Free meals

Cons

Permanent hours With Overtime
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Can be much better

This company has a potential to be much better than it is currently. A good management from top down can do the trick. Management needs to start looking more into employee welfare, processess, documentation etc.

Pros

Free Food all day everyday.

Cons

Long Hours, Poor management, Poor infrastructure.
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Unless your Asian this place is awful

Customers are allowed to do whatever they like... Diamond members have hit staff and the staff member has been in trouble. Illegal activity is covered up for rich asians who have no interest in the country just gamble and be rude. This place is sole destroying they should be forced to reveal how many people commit suicide and the families who are devestated by the ''Entertainment'' provided. Staff are treated terribly.

Pros

Free lunch

Cons

Rude, you may need to keep quiet about illegal activity. Dont ask question. English is not needed.
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Fast paced

Great company great management always looks after staff great throughout the covid 19 offered pandemic leave when they didn’t have to. Our manager kept us informed with any updates to do with the business

Pros

Great work life culture

Cons

Working weekends
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Awesome work environment and benefits!

The job pressure is huge in the casino yet the management is so responsible and caring. The work environment is amazing with the benefits for its employees. Everything seems fair.
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Double standard nasty bosses

Not a good place to work , racists rule , double standard they would give their mates five weeks leave/year where as others only normal even though you worked shift . Most nasty place I’ve worked in . Thugs and and nasties rule
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Productive and fun work place with different games.

Its 24/7 work place with multicultural and diversified people. Proper management with good planning of work and roster. Good team work so every hard work has got solution to finish with good result.
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Great experience

A mixture of 3-5 stars given in some areas of the survey. Work life balanced was 3 due to the fact that we are doing shift which rotates 24 hrs around the clock. 3 was given again at job security and advancement because most of our cocktail servers are recruited as casuals. Therefore shifts are not guaranteed. 4 was given to work culture due to the lack of motivation seen in others. most4 was given to management team due to lack of communication which caused repeated mistakes. Overall, I rate it 5 stars.
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all good

Honest good management team work one time grate leader listen to the problem and solve them right a way or look in ti it.will dress eye for a detail good please to work,
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Great work culture and environment, on duty meals provided

I've always enjoyed working at the hotel. The work culture is very professional and yet relaxed. Departments may have a certain difference in management but overall it's very good.
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good place to work

good conditions, fair place to work, salary fair, only short contract would of liked secure work for longer, good management, shame it was only a short contract, will work for them again.
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Very exciting and challenging role. Heaps of customers of different backgrounds.

Excellent management from all departments. Gaming managers are professional and cares for their staffs. Table games are well positioned according to their nature of games. Absolute fun and exciting game experience.
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Great job lots of fun!

Great place to work with fun to be had along the way. Senior management needs to learn the importance of culture change and be more supportive of the team with better work life balance

Pros

Fun

Cons

Poor work life balance
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Great People, inexperienced management

People were very supportive and helpful. Management is naive and inexperienced, leading to over optimistic targets being set each year and not being met - leading to impacts to staff remuneration (e.e. large % bonuses, set as part of TRP but not being paid).

Pros

Staff Canteen

Cons

No investment in corporate staff training or development
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This Place Will Make You Feel Replaceable

middle management is good. they take care of their staff. upper management makes questionable decisions and do not listen to what their staff is telling them to change. renovations happen every year. it feels like they are cutting costs at the expense of staff employment. This place hires a lot of people. If you cannot COPE with their work requirements, they MAY NOT make room for it. best to find another job elsewhere that will be more flexible. for example, if you're full time who wants to switch part-time because of uni, you may not get it. back in the good old days, you had a work-life balance. the whole roster for full-timers was consistent the whole month despite having rotating shifts. Now, your days off changes every week. best to call in sick if you need days off since they probably cant swap your days off because the days you want to work instead are "overstaffed." getting long annual leave worth a month is difficult since there's a high chance you wont get it since theres 1-3 days unavailable that they cant accommodate for. if you want to switch to part time, there's a LOOOOONNNNGGGG wait list which you more likely will not get into. want extra shifts as a part-timer or casual? dont expect any. they're "overstaffed" and may not provide anything outside your contracted shifts. BTW theyre hiring more staff. mostly part-time. so, if you want extra shifts, its really hard to get them. there's a higher chance you cant pick up any more shifts outside your contracted hours due to the number of dealers there. there's too many dealers and not enough shifts - 

Pros

free lunch and laundry

Cons

inflexible working hours, career progression is almost non-existent, hard to get the days you want off, many disgruntled customers and will make you feel irreplaceable
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A pretty good place to work

Great benefits; management are challenging at times; operationally focused; good career opportunities; variety of roles to move into; work/life balance is good. D&I strategy is great.

Pros

Flexibility, benefits

Cons

Pay levels
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Surveillance at Star Sydney? Find another job.

Surveillance positions at The Star Sydney are overworked and underpaid. Control Room conditions are the worst within the state regarding pay and workload. Management is poor, the Director hasn't got a clue. Please take this advice from someone who gave almost 5 years to that Department and look elsewhere for Control Room positions.

Cons

Pay, Management, Workload...
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Productivity in the workplace

100% focus on customer service, Product knowledge, Upselling, Occupational Health and Safety issues,time management and people skills.These aspects in the workplace can give good service to customers. With my experience it never goes wrong.

Pros

Getting customers feedback, more chances of improving the staffs weaknesses

Cons

get bad feedback, not good for reputation of the business, customers think the employees need more training
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Underpaid, understaffed, overworked and overscrutinized.

This place destroys morale, management bullies staff. The pay is underwhelming when compared to other control rooms, which all only have a fraction of the work load. Switching shifts between days and nights every two weeks, except when youre on "swing shift" which is every second month or so, where you switch multiple times per week, its extremely unhealthy. The work environment is very toxic, staff members step on each other to get ahead. The job also requires you to give two months written notice if you want to leave, and if you fail to do so they strip you of all leave entitlements and payouts. Multiple staff members have also been the subject of unfair dismissal, so there isnt even any job security. Please do yourself a favor and look elsewhere for work, I'm writing this becauss I dont want anyone else to go through what my workmates and I went through. Literally any other control room job is better, keep looking, stick with regular security until you find something else.

Pros

Some staff are ok

Cons

Literally everything else
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Great perks and management

Fabulous place to work at. Management are very professional and follow correct protocol. News is not always communicated and passed on efficiently which does make it difficult if you are casual and only work a few days a week and therefore not been updated on changes and events.
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Overall rating

4.0

Based on 112 reviews
5
43
4
41
3
17
2
3
1
8

Ratings by category

3.7Work/Life Balance
3.9Salary/Benefits
3.7Job Security/Advancement
3.6Management
3.7Culture
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