The Star Entertainment Group Employee Review

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This Place Will Make You Feel Replaceable
Croupier (Current Employee) –  Pyrmont NSW14 June 2019
middle management is good. they take care of their staff.

upper management makes questionable decisions and do not listen to what their staff is telling them to change. renovations happen every year. it feels like they are cutting costs at the expense of staff employment.

This place hires a lot of people. If you cannot COPE with their work requirements, they MAY NOT make room for it. best to find another job elsewhere that will be more flexible. for example, if you're full time who wants to switch part-time because of uni, you may not get it.

back in the good old days, you had a work-life balance. the whole roster for full-timers was consistent the whole month despite having rotating shifts.
Now, your days off changes every week. best to call in sick if you need days off since they probably cant swap your days off because the days you want to work instead are "overstaffed." getting long annual leave worth a month is difficult since there's a high chance you wont get it since theres 1-3 days unavailable that they cant accommodate for.

if you want to switch to part time, there's a LOOOOONNNNGGGG wait list which you more likely will not get into. want extra shifts as a part-timer or casual? dont expect any. they're "overstaffed" and may not provide anything outside your contracted shifts.

BTW theyre hiring more staff. mostly part-time. so, if you want extra shifts, its really hard to get them. there's a higher chance you cant pick up any more shifts outside your contracted hours due to the number of dealers there. there's too many dealers and not enough shifts
  more... for those who want to work more.

probation period is 6 months now (only 3 months before).

think you can switch to casual? theyre not offering it anymore. also, they wont give you any shifts at all since they're "overstaffed."

but hey, they still want to hire people even if theyre "overstaffed" and cant "give extra shifts at all"

if you make a mistake on the table and surveillance is called up, they will write a file note every time surveillance is called up to correct it, even if its an honest mistake YOU reported yourself.

what about career progression?
it rarely happens.
want career progression, its not available here. to get paid more, you either have to be working for a long time in the company or get "full marks" to get that second game. no training is being offered atm. they would rather HIRE NEW staff than train old ones.
getting into management is tough unless you work on the VIP area. it only happens once or twice a year, if they ever do it at all.

if you want to work only 1-2 days a week and is a uni student, go for part time. otherwise, its best if you find a job elsewhere
  less
Pros
free lunch and laundry
Cons
inflexible working hours, career progression is almost non-existent, hard to get the days you want off, many disgruntled customers and will make you feel irreplaceable
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Its 6 star company
Commercial Cleaner (Former Employee) –  Gold Coast QLD15 August 2019
Work environment is safe friendly staff always ready to help other people supervisor and manager soo good everyone working in a team job security is main thing
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One of the best place to work.
IT Operations Consultant - End User Computing (Former Employee) –  Sydney NSW6 August 2019
Great company. You can gain experience in various environments and platforms without having to leave. Matrix structure does provide some good checks and balances.
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Overall rating

3.9
Based on 89 reviews
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Ratings by category

3.5Work/Life Balance
3.8Salary/Benefits
3.7Job Security/Advancement
3.4Management
3.6Culture

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