The Star Entertainment Group Employee Review

View all The Star Entertainment Group reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fun, fast past, good co-workers
Bar porter (Current Employee) –  Casino NSW9 May 2016
improved my bar-tending skills, co-works are hard working and easy to get along with, good place to work and have a laugh
Pros
free meals
Cons
long hours
Was this review helpful?YesNo 1Report

Other The Star Entertainment Group Employee Reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good if you just thinking of money
Section waitress (Former Employee) –  Hospitality1 July 2019
The Star casino is everything about money, as a waitress you get the best pay wage and tips, lots of benefits such as free meals, free light rail and uniform washed and ready for you every day.
Beside that, nothing. No safety, no help, no empathy, no uman beings! High levels of staff are machines, they don't care about you, who you are and what you do for them, you are just one down there, easily replaceable.
Better find a place with less benefits but where you are considered a person.
Pros
Pay wage, benefits
Cons
Everything else
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
This Place Will Make You Feel Replaceable
Croupier (Current Employee) –  Pyrmont NSW14 June 2019
middle management is good. they take care of their staff.

upper management makes questionable decisions and do not listen to what their staff is telling them to change. renovations happen every year. it feels like they are cutting costs at the expense of staff employment.

This place hires a lot of people. If you cannot COPE with their work requirements, they MAY NOT make room for it. best to find another job elsewhere that will be more flexible. for example, if you're full time who wants to switch part-time because of uni, you may not get it.

back in the good old days, you had a work-life balance. the whole roster for full-timers was consistent the whole month despite having rotating shifts.
Now, your days off changes every week. best to call in sick if you need days off since they probably cant swap your days off because the days you want to work instead are "overstaffed." getting long annual leave worth a month is difficult since there's a high chance you wont get it since theres 1-3 days unavailable that they cant accommodate for.

if you want to switch to part time, there's a LOOOOONNNNGGGG wait list which you more likely will not get into. want extra shifts as a part-timer or casual? dont expect any. they're "overstaffed" and may not provide anything outside your contracted shifts.

BTW theyre hiring more staff. mostly part-time. so, if you want extra shifts, its really hard to get them. there's a higher chance you cant pick up any more shifts outside your contracted hours due to the number of dealers there. there's too many dealers and not enough shifts
  more... for those who want to work more.

probation period is 6 months now (only 3 months before).

think you can switch to casual? theyre not offering it anymore. also, they wont give you any shifts at all since they're "overstaffed."

but hey, they still want to hire people even if theyre "overstaffed" and cant "give extra shifts at all"

if you make a mistake on the table and surveillance is called up, they will write a file note every time surveillance is called up to correct it, even if its an honest mistake YOU reported yourself.

what about career progression?
it rarely happens.
want career progression, its not available here. to get paid more, you either have to be working for a long time in the company or get "full marks" to get that second game. no training is being offered atm. they would rather HIRE NEW staff than train old ones.
getting into management is tough unless you work on the VIP area. it only happens once or twice a year, if they ever do it at all.

if you want to work only 1-2 days a week and is a uni student, go for part time. otherwise, its best if you find a job elsewhere
  less
Pros
free lunch and laundry
Cons
inflexible working hours, career progression is almost non-existent, hard to get the days you want off, many disgruntled customers and will make you feel irreplaceable
Was this review helpful?Yes 2NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at The Star Entertainment Group. Our community is ready to answer.

Ask a Question

Overall rating

3.9
Based on 85 reviews
526
436
315
23
15

Ratings by category

3.5Work/Life Balance
3.8Salary/Benefits
3.7Job Security/Advancement
3.4Management
3.5Culture

The Star Entertainment Group Reviews by Location