The Star Entertainment Group Employee Reviews
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Posto molto affollato, dove bisogna accelerare i tempi e starci dietro
good place to work with free food and such good fun games, sometimes youll have guests who come for fun and difficult guests to come to make money however agm's (assistant gaming managers) and managers in general seem to have a superiority complex instead of teamwork orientated perspective not allowed to drink water during shift which sucks because you have to talk alot
Working in this industry you never know what can happen from one minute to the next. Dealing with all aspects of Safety and Security constantly keeps you on your toes.
Team members are friendly in all departments, in which they are very helpful in so many ways. The workplace environment is fun and exciting as each day you will be amazed with what the company (The Star) offers for the team members especially in the Eat Street (staff cafeteria).
Lots of benefits, clean uniform, buffet , discounted parking and lightrail Nice place to work , really love this company. I left once and came back straight away as I missed it , I love my croupier job and the costumers , mostly are really nice , of course if you are nice with them , mostly are lovely
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Quick and fast paced "fun" but just really quick in pace due to amount of people - that surround you. Can be tough at times physically and mentally but OK. Has plenty of benefits and the people inspire you to enjoy the work tasks and events you join-in to see and work in. It's consuming work on the weekends and public holidays due to the high traffic of patrons, but you get used to it, it makes you a people person. The workplace itself will take care of your needs, food and laundry. You just have to be there.
Excellent management from all departments. Gaming managers are professional and cares for their staffs. Table games are well positioned according to their nature of games. Absolute fun and exciting game experience.
I completed my apprenticeship here through the Star Culinary Institute. As part of the apprenticeship we all had the opportunity to move to a different restaurant every 3 months. Tafe was organised scheduled and paid for. we also had masterclasses and in house competitions to encourage learning and development. The Star is dedicated to your growth and development as a chef and sets you up for a great career ahead.
People were very supportive and helpful. Management is naive and inexperienced, leading to over optimistic targets being set each year and not being met - leading to impacts to staff remuneration (e.e. large % bonuses, set as part of TRP but not being paid).
No investment in corporate staff training or development
The Star casino is everything about money, as a waitress you get the best pay wage and tips, lots of benefits such as free meals, free light rail and uniform washed and ready for you every day. Beside that, nothing. No safety, no help, no empathy, no uman beings! High levels of staff are machines, they don't care about you, who you are and what you do for them, you are just one down there, easily replaceable. Better find a place with less benefits but where you are considered a person.
Pay wage, benefits
middle management is good. they take care of their staff. upper management makes questionable decisions and do not listen to what their staff is telling them to change. renovations happen every year. it feels like they are cutting costs at the expense of staff employment. This place hires a lot of people. If you cannot COPE with their work requirements, they MAY NOT make room for it. best to find another job elsewhere that will be more flexible. for example, if you're full time who wants to switch part-time because of uni, you may not get it. back in the good old days, you had a work-life balance. the whole roster for full-timers was consistent the whole month despite having rotating shifts. Now, your days off changes every week. best to call in sick if you need days off since they probably cant swap your days off because the days you want to work instead are "overstaffed." getting long annual leave worth a month is difficult since there's a high chance you wont get it since theres 1-3 days unavailable that they cant accommodate for. if you want to switch to part time, there's a LOOOOONNNNGGGG wait list which you more likely will not get into. want extra shifts as a part-timer or casual? dont expect any. they're "overstaffed" and may not provide anything outside your contracted shifts. BTW theyre hiring more staff. mostly part-time. so, if you want extra shifts, its really hard to get them. there's a higher chance you cant pick up any more shifts outside your contracted hours due to the number of dealers there. there's too many dealers and not enough shifts - more...
free lunch and laundry
inflexible working hours, career progression is almost non-existent, hard to get the days you want off, many disgruntled customers and will make you feel irreplaceable
a typical work day would include a supervisor briefing 30minuits prior to shift in order to get notified on the day to day activities that are happening. Following this includes the running of the pit on the gaming floor, allocation of staff and opening and closing tables appropriately. The Star has given me the ability to work under pressure, with strict policy and uniform standards, the Star has enabled me ensure that I am a perfectionist and get the job done in a timely manner The hardest part of the job was balancing work and life. As I was a shift worker, I would have to rotate between all hours of the day, moving from day shift, to night shift, and into morning shift. The most enjoyable part of the job was connecting with people. As a supervisor you deal with the customers whenever something goes wrong. You must place the customers’ needs first and be sufficient in resolving problems. I enjoyed speaking to customers and making them leave with a smile on their face.
As a supervisor, for every hour and 20minuits on the gaming floor you had a 20minuit break paid.
constantly changing shift work