The Star Entertainment Group
3.9 out of 5 stars.
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The Star Entertainment Group Employee Reviews

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Location
Australia118 reviews

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3.6Work–Life Balance
3.9Pay & Benefits
3.7Job Security & Advancement
3.5Management
3.7Culture

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Found 118 reviews matching the searchSee all 122 reviews

Not bad if you have other commitment

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easy job over all, one thing to keep in mind is do not take customer's anger personally. One good thing is you get to work with different people everyday, and some of them might been there for ages but you never seen them around.

Pros

free meals

Cons

shift work
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Very exciting and challenging role. Heaps of customers of different backgrounds.

Excellent management from all departments. Gaming managers are professional and cares for their staffs. Table games are well positioned according to their nature of games. Absolute fun and exciting game experience.
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Great job lots of fun!

Great place to work with fun to be had along the way. Senior management needs to learn the importance of culture change and be more supportive of the team with better work life balance

Pros

Fun

Cons

Poor work life balance
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great learning environment

I completed my apprenticeship here through the Star Culinary Institute. As part of the apprenticeship we all had the opportunity to move to a different restaurant every 3 months. Tafe was organised scheduled and paid for. we also had masterclasses and in house competitions to encourage learning and development. The Star is dedicated to your growth and development as a chef and sets you up for a great career ahead.
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Its 6 star company

Work environment is safe friendly staff always ready to help other people supervisor and manager soo good everyone working in a team job security is main thing
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One of the best place to work.

Great company. You can gain experience in various environments and platforms without having to leave. Matrix structure does provide some good checks and balances.
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Great People, inexperienced management

People were very supportive and helpful. Management is naive and inexperienced, leading to over optimistic targets being set each year and not being met - leading to impacts to staff remuneration (e.e. large % bonuses, set as part of TRP but not being paid).

Pros

Staff Canteen

Cons

No investment in corporate staff training or development
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Good if you just thinking of money

The Star casino is everything about money, as a waitress you get the best pay wage and tips, lots of benefits such as free meals, free light rail and uniform washed and ready for you every day. Beside that, nothing. No safety, no help, no empathy, no uman beings! High levels of staff are machines, they don't care about you, who you are and what you do for them, you are just one down there, easily replaceable. Better find a place with less benefits but where you are considered a person.

Pros

Pay wage, benefits

Cons

Everything else
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This Place Will Make You Feel Replaceable

middle management is good. they take care of their staff. upper management makes questionable decisions and do not listen to what their staff is telling them to change. renovations happen every year. it feels like they are cutting costs at the expense of staff employment. This place hires a lot of people. If you cannot COPE with their work requirements, they MAY NOT make room for it. best to find another job elsewhere that will be more flexible. for example, if you're full time who wants to switch part-time because of uni, you may not get it. back in the good old days, you had a work-life balance. the whole roster for full-timers was consistent the whole month despite having rotating shifts. Now, your days off changes every week. best to call in sick if you need days off since they probably cant swap your days off because the days you want to work instead are "overstaffed." getting long annual leave worth a month is difficult since there's a high chance you wont get it since theres 1-3 days unavailable that they cant accommodate for. if you want to switch to part time, there's a LOOOOONNNNGGGG wait list which you more likely will not get into. want extra shifts as a part-timer or casual? dont expect any. they're "overstaffed" and may not provide anything outside your contracted shifts. BTW theyre hiring more staff. mostly part-time. so, if you want extra shifts, its really hard to get them. there's a higher chance you cant pick up any more shifts outside your contracted hours due to the number of dealers there. there's too many dealers and not enough shifts - 

Pros

free lunch and laundry

Cons

inflexible working hours, career progression is almost non-existent, hard to get the days you want off, many disgruntled customers and will make you feel irreplaceable
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Great work place, oppotunity to connect and meet people from all over the globe

a typical work day would include a supervisor briefing 30minuits prior to shift in order to get notified on the day to day activities that are happening. Following this includes the running of the pit on the gaming floor, allocation of staff and opening and closing tables appropriately. The Star has given me the ability to work under pressure, with strict policy and uniform standards, the Star has enabled me ensure that I am a perfectionist and get the job done in a timely manner The hardest part of the job was balancing work and life. As I was a shift worker, I would have to rotate between all hours of the day, moving from day shift, to night shift, and into morning shift. The most enjoyable part of the job was connecting with people. As a supervisor you deal with the customers whenever something goes wrong. You must place the customers’ needs first and be sufficient in resolving problems. I enjoyed speaking to customers and making them leave with a smile on their face.

Pros

As a supervisor, for every hour and 20minuits on the gaming floor you had a 20minuit break paid.

Cons

constantly changing shift work
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Fun place to work

Productive and fun workplace with a cafeteria, computer room and lockers. learned to communicate to others, follow orders, Show respect to others. Help others who fall behind on the job.The hardest part of the job was doing my job and then helping other people who fall behind.

Pros

locker rooms and Cafeteria

Cons

long hours
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Best

Genial meilleur employeur de sydney et de + une facilité d'emploi
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A pretty good place to work

Great benefits; management are challenging at times; operationally focused; good career opportunities; variety of roles to move into; work/life balance is good. D&I strategy is great.

Pros

Flexibility, benefits

Cons

Pay levels
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great job

i enjoyed working they but the hours was from 3pm to 11pm and was only on public transport i lived in Mt Druitt and i didnt get back and the bus stopped running
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Surveillance at Star Sydney? Find another job.

Surveillance positions at The Star Sydney are overworked and underpaid. Control Room conditions are the worst within the state regarding pay and workload. Management is poor, the Director hasn't got a clue. Please take this advice from someone who gave almost 5 years to that Department and look elsewhere for Control Room positions.

Cons

Pay, Management, Workload...
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Productivity in the workplace

100% focus on customer service, Product knowledge, Upselling, Occupational Health and Safety issues,time management and people skills.These aspects in the workplace can give good service to customers. With my experience it never goes wrong.

Pros

Getting customers feedback, more chances of improving the staffs weaknesses

Cons

get bad feedback, not good for reputation of the business, customers think the employees need more training
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productive and fun workplace

very good company to work for. I worked here for 2 years and made a lot of friends. Supervisor and managers are really supportive and nice. Hard work and fun
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Underpaid, understaffed, overworked and overscrutinized.

This place destroys morale, management bullies staff. The pay is underwhelming when compared to other control rooms, which all only have a fraction of the work load. Switching shifts between days and nights every two weeks, except when youre on "swing shift" which is every second month or so, where you switch multiple times per week, its extremely unhealthy. The work environment is very toxic, staff members step on each other to get ahead. The job also requires you to give two months written notice if you want to leave, and if you fail to do so they strip you of all leave entitlements and payouts. Multiple staff members have also been the subject of unfair dismissal, so there isnt even any job security. Please do yourself a favor and look elsewhere for work, I'm writing this becauss I dont want anyone else to go through what my workmates and I went through. Literally any other control room job is better, keep looking, stick with regular security until you find something else.

Pros

Some staff are ok

Cons

Literally everything else
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productive and fun

learnt a lot of new skills and had a lot of fun working here. would recommend to future people who have a thrill for gaming or enjoy providing exceptional hotel service.
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Fun, fast paced environment

Worked at the STAR for nearly 5 years and in my time made great friends which I will keep for a lifetime. Very comfortable pay and working conditions. Definitely, a place to try if you're in the hospitality industry.

Pros

Free meals and uniform is washed for you

Cons

24hour business
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Productive, fun place to work, busy environment, fast paced

-Highly recommend for people to work at the Star Casino! -What I found most enjoyable was becoming friends with so many people, from different cultures and backgrounds -Career paths are endless -Always able to get cross trained in other departments -Always extra shifts available to pick up in the Events department -Fun atmosphere! -Very fast paced -Everyone works as a team, and you are working alongside happy outgoing like minded people!
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Overall rating

Based on 122 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
3.7 out of 5 stars for Culture

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