Total Support Services Ltd
2.8 out of 5 stars.
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Total Support Services Ltd Employee Reviews

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2.9Work–Life Balance

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Management

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The Management is woeful! A real bunch of cowboys in their approach to working with participants and staff. Their lack of any real plan is totally unprofessional and totally unacceptable

Pros

None

Cons

No support, no real plans, unprofessional
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Nice little work family

Since working at Waitrose as a supervisor, all the present team were so welcoming and very helpful and friendly, any problems or questions I had and they would try their best to help in anyway they could. The site is perfect for me as it is literally round the corner from me as I used to work there when it was Safeway's years ago, the Waitrose partners are also friendly and helpful. We are a nice little work family 🙂 Our area manager is brilliant to get on with and is always at the end of the phone if there are any problems or concerns, you are also appreciated by the store management.

Pros

Great working hours, friendly management and staff, staff uniforms

Cons

None
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No support whatsoever

Worked for TSS as a supervisor the job it self was ok butmy 1st wages were wrong not a good start then the staff under me were lazy and thought they only had to to turn up fir work and do as they pleased when I started pulling them up about it and asked for support from area mgr they were on holiday so I rang head office for advice they said wait till area mgr gets back but when they were due back they resigned and so I rang hr at head office they said somebody will be in touch rang admin no luck no body ever got back to me after numerous phone calls and emails still nobody got back to me their was absolutely no support what so ever so in the end I just left took them a week before they even realised I had left

Pros

None

Cons

No support
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OK work wise

Ok company once you get to no them always willing to help and sort problems out full uniform good quick interview no hassle when you're off so I would recommend them and give them a chance

Pros

Hours always there

Cons

None
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Brilliant company to work for

I worked for Tss for just under 2 years and I would recommend them to any one the management are amazing people always there to help , willing to listen really are down to earth people if you ever have a chance to work for tss take it you will not regret it thank you for all your support tss was a real pleasure to work for such a great company
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Share your experience to help others

It was very fun consist of many people and kind of competition for that matter time was very quick and lots of fun.

As I would always say, my payment for all companies was not fair. My level of work in cleaning is far more than What I was always paid which is a minimum wage payment. I don’t really work as how much am being paid but as how I would like someone to work for my own business or place. I don’t really need a supervisor for my work in cleaning because I like to see myself that what I have done is suppered.
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An abuse of human rights

Where to start, • money for the month was accidently put into another employee account who hadnt worked there for over a year. • nearly lost the chance if moving into private let as the company refused for weeks to give over payslips which is illegal.• Bullying, name calling, low key physical abuse.• illegally giving disciplinaries under false pretences.• area managers will employ incompetent managers who plan to fail so the blame is always passed on to cleaners and then managers.• se. xual passes made at female staff and also female staff workers at waitrose without knowledge or consent from male managers at TSS.• will be screamed at and bullied if caught on a cigarette break from the same managers that have up to 6 seperate cigarette breaks over a 2.5 hour shift.• threatened to be fired every single week for no good reason.• I with another member of staff worjed every single day for 5 weeks straight as our managers was off on sick, there was not enough help, just the two of us illegaly working for 35 days in a row just to keep our jobs.•large cleaning machine has been broken for over half a year, we have resorted to using literally a RAG to stop water coming out a pipe.• all equipment we steal off of waitrose floor as we are not supplied any, we need to steal all of our ppe aswell, if we don't steal we don't get any.•everytime this company is discussed, people are shocked to learn it hasnt been shut down and i feel the reason it hasnt is due to workers genuinely feeling suicidal and mentally broken no complaint will be made after they quit.What a joke, every manager - 

Pros

Very short hours

Cons

Abuse, bullying, illegal behaviour, underpaid. Very physical expect to sweat heavily every shift.
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Overall a good company to work for

A good and fair company I’ve never been poorly treated and never seen any of my coworkers mistreated.Any problems I have encountered have been addressed and swiftly corrected.My employers have been fun people and easy to get along with.
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No Hours, bullying and not paid

Worked at Droitwich for 8 weeks and has to leave due to not getting the hours I was offered at interview stage. The management held pay and when questioned reduced my hours. I was told there was no more work despite adverts for my area. Bully atmosphere, no training or PPE provided. Hours changed last minute despite being offered a job as I am a parent. The interview was an Event & included a number of people.Disappointed with this experience and would not recommend. The main benefit was leaving and not being treated like a piece of meat

Pros

none unfortunately

Cons

where do I start
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Stressful

Unprofessional lack of communication unless you are a family member. I am treated as out sider. I get the jobs they want me to do. They don't like me asking any questions. Just waiting to find something else so that I can be stress free. This job is so uncomfortable you are watched all the time.

Pros

No

Cons

Long stressful hours with pay cut
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Steer Clear

This is an awful company to work for, they brag about the fact they clean Buckingham palace but can’t them simply sort out you’re wages properly. You contact them and wait weeks for a reply but when they want something you can’t get rid of them. How they managed to obtain some of the contracts they have I don’t know. In recent circumstances with COVID they don’t abide by any of the current safety measures implemented by the government to look after employees.

Pros

Non

Cons

Everything
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Have support and understanding from area managers

Avoid avoid at all cost don't work for this company. I wasn't paid my notice period when I was made redundant so not very happy about it.i thought there suppose to be supporting company. and help you when you need help.as it wasn't last one in 1st one out.it was 1st one In 1st one out.it doesn't matter how many years you have worked there for.

Pros

Some Nice people to work with

Cons

Not everyone was helpful there
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Bad place to work

TUPE over to the company was the worst company I've ever worked with the management are two faced always tell you your not doing your job rightPromise you everything you get nothing. Apparently water and a micro fibre cloth cleans all They're ghosts in the background because they cant be bothered to do their jobs. Brag they have Buckingham palace and the London museum to make themselves look big. They disregard their employees honestly hand on heart avoid this place at all costs.Constantly changing times of work which isn’t acceptable constantly adding more onto the workload and considering it’s only a two hour clean Aviod Bullying is rife within this company jobs for boys outfit They will find a way to get rid you company uses a bullying tactic if your face does not fit then they will find away to get you out the door ignoring all employment law. They have policies In place yet don't adhere to themThis company has a bullying culture and ignores basic employment rights. If you are disabled or pregnant they will harass you until you leave.. loyalty...they don't know what it means

Pros

Nothing

Cons

Hour was right for me
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Fun, Careing, Outings, Wkends Away, Best Bosses, Great Team

I love my clients, I would do anything for them. I'm happy to be with TSS, my boss is amazing and I've made lots of friends. This company changed my life and gave me a chance of a career. I love my boss.

Pros

Free wkends away at respite

Cons

Casual can differ from each fortnight
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No fun all work, work and work

Just two hours cleaning for the shop to commence so there isn't much time to lobby around. To make the best out of the 2 hours, l did my best to sweep, mop, dust the shelves, clean the mirrors in the dressing rooms and polish the barristers.

Pros

Nothing to say

Cons

The time was too short
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Excellent

I believe best company in UK to work When I was working tss I was enjoying to work manament are the best all the time and Directors excellent to work with them
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bullying

bad management School play bullying Poor team leader attendance Bad communication Lack of training Only worked there 6 months. Working hours changed to suit whoever at the time

Pros

Convenient location

Cons

Staff Bullying (misconduct)
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Hard professional work place

The company is fair and friendly you can progress through the company very quickly plus the management where eager help you and the rest of the staff are friendly and helpful

Pros

Supply working clothes

Cons

Work on your own
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Great

Very good work culture.. It was nice to be part of them.. It is a good team environment and very good approach. They support you and help you where ever needrd

Pros

Grear

Cons

Nothing
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Not been paid

Work on this company since 22 February and not been paid, area manager not send my documents to office. Really bad company. Still waiting for my payment.and they lie to me, they said they post my cheque but no one done it
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TSS a great family run Company

TSS is a very competitive Company to work for. Fast paced, extremely hard working but great atmosphere. Lots of Staff working different hours and jobs. Payroll every fortnight , 4 weekly and monthly. So very varied. Dealing with Area Managers. Managing purchase ledger. Ordering items for our sites. Dealing with waste issues and hygiene services.
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Overall rating

2.8

Based on 57 reviews
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Ratings by category

2.9Work/Life Balance
2.6Salary/Benefits
2.8Job Security/Advancement
2.7Management
2.8Culture
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