Travelex Employee Reviews for Customer Service Representative

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3.3Work-Life Balance
3.1Job Security & Advancement
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2.0
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Learnt a lot on my own, my trainer was very good, partial work culture within specific nationalities, poor management while resolving issues.
Customer Service Representative (Former Employee) –  Melbourne Airport VIC11 March 2019
It’s good in terms of salary and benefit due to airport location, but more of partial culture while it comes to allocating duties or resolving issues. I have learnt a lot due to busy and ongoing - incoming crowd of visitors from worldwide. It was very fast paced environment and helped me build the skills to work under pressure. I loved my duties and sincerely served the needs of company and customers. Unfortunately many of us of staff had to face similar issues due to the dominance of old staff and partial treatment of managers, as they lost many of the good staff due to favouritism. But I do respect my work I was allocated with because it made me learn a lot and deal with hard situations remaining calm and work smoothly to achieve professional growth.
Pros
Learn from dealing with all types of customers from all over the world
Cons
Full of Favouritism culture, managers incompetent
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5.0
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Fun job
Customer service (Former Employee) –  Cairns QLD9 October 2016
Loved meeting new people• Opening & closing of store
• Customer service
• Bulk AUD & Foreign currency Cash handing
• Product information and Sales
• Referral Targets
• Crediting company’s client accounts
• Making crediting client’s money change orders
• Store targets and KPI’s
• International bank transfers
Pros
meeting different people
Cons
not good if u have kids
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4.0
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Very Productive workplace
Customer Service / Cash Handler (Former Employee) –  Mascot, NSW19 April 2015
Very productive workplace, very demanding very customer service driven must be fast and hard working must be able to speak english clearly.
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Overall rating

3.5
Based on 576 reviews
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Ratings by category

3.3Work/Life Balance
3.1Salary/Benefits
3.1Job Security/Advancement
3.0Management
3.3Culture

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