Profession global organisation with a strong customer focus
Regional ICT Delivery Manager (Former Employee) – Brisbane Qld – 12 November 2013
Managing a team of 43 technically focus customer support staff. Ensuring SLA's were being met and in most cases exceeded. liaising with Senior customers and clients regularly to address concerns, plan for future requirements and update on projects.
Located on customers site with technical team.
24/7 operations with customer, however only resourced for business hours.