VicRoads
4.0 out of 5 stars.
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VicRoads Careers and Employment

About the company

  • Company size
    1001 to 5,000
  • Headquarters
    Melbourne
  • Link
    VicRoads website

VicRoads or the Roads Corporation of Victoria is a statutory corporation which is the road and traffic authority in the state of Victoria, Australia. It is responsible for maintenance and construction of the arterial road network, as well as driver licensing and vehicle registration. VicRoads has broad responsibility for road safety policy and research.

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Salaries

Salary estimated from 968 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 47 reviews and is evolving.

4.3320183.7520193.2920203.5020213.672022

Reviews

Service Desk Officer in Kew VIC
on 12 July 2022
I enjoyed working here

Pleasant environment and culture through the company. Very supportive and collaborative. Open to new ideas and constantly improving. Fairly efficient work practices. Positive memories of working here. (Obviously it went to an end, which isn't ideal but I wanted to leave a positive review of a past job)

Customer Service Officer in Victoria
on 13 January 2022
At Vic roads Dandenong all the team leaders have their favourites.

At Vic roads Dandenong all the team leaders have their own favourites. Others are just targeted all the time working there is just being under pressure and stress all the time. I would not recommend anyone to work there at least not my near and dear ones.

Customer Service/Licence testing Officer in Melbourne VIC
on 11 January 2022
Fun place to work/very helpful staff. management is really flexible

fun to work there. good management. work is flexible. all the staff is very helpful. Managment is very flexible and helpful. Salary is good and the other entitlements are excellent

Licence Testing Officer in Ringwood VIC
on 15 December 2021
Good job, good crowd to work with.

Licence testing was a great job but very tiring. It was a weird job; mostly routine but surprises popped out every day. It was a great group to work with - very cooperative and friendly, supportive, excellent camaraderie. Management were good too, friendly and cooperative. I would have stayed but we were only offered fixed term contracts and then another offer came up elsewhere so I took that.

Call Centre Operator in Ballarat VIC
on 15 June 2021
Management should be ashamed!

If you enjoy providing good customer service, want the satisfaction of knowing you have actually helped customers appropriately (even though the customer may not always like the outcome), care about attention to detail or want to work in a happy & healthy workplace - run away! If you want to be treated decently and respected for your assets/abilities rather than your bottom-kissing, the VicRoads Call Centre is not the place for you. If instead you are just fine with inadequate training and support, being seriously micromanaged and you just don't care whether the customer is given the correct answer or stuffed around, then apply now! Also, it is a definite bonus if you enjoy kissing up to people to climb the ladder or have decent opportunities within the centre! * The training and support is laughable. * Some staff on the support line (ie who you ring for help with a call) are not knowlegeable and not trusted among the staff, but management does not care. * Some staff have consistently made the same mistakes over and over for years without obvious repurcussions, while others are left to clean up their mess without recognition. * Some (not all) team leaders are bullies, and management know this but do nothing! * The computer programs are literally decades old (last overhaul was early 2000's). Their only new system (myVicRoads) is regularly out of service or experiencing major glitches! * Far too often you find out about business-rule changes from customers because higher-ups have made announcements to the media before their staff! * Most other areas are understaffed so many processes will take 5-10 times longer than would be acceptable in private enterprise, which is frustrating.

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Questions and answers

People have asked 15 questions about working at VicRoads. See the answers, explore popular topics and discover unique insights from VicRoads employees.

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Interview insights

Insights from 44 Indeed users who have interviewed with VicRoads within the last 5 years.

Favourable experience
Interview is average
Process takes about a week

Common questions about VicRoads

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