VicRoads
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VicRoads Employee Reviews

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lot off mistake from management they put it back on to the worker's ... high on safety, management don't act on it ...pays a bit low ...just a number you are
Pros
super good
Cons
lots off politics
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Where do I start? This is a long review but I suggest you read it if you're genuinely considering applying for a job here. I would only recommend this job if you are desperate and only stay for as long as you need. As far as I'm aware if you're lucky enough to work elsewhere in VicRoads it is a much nicer experience, but the call centre is not. It is impossible to get out of unless you're a favourite. I have never had to call the IT Helpdesk at any workplace anywhere near as often as at VicRoads. This is due to having to use many different systems that are poorly integrated and are constantly experiencing issues. The Helpdesk also takes at least 5 minutes, sometimes up to 10 minutes to get through to for most of the day. You are expected to take calls with shortest possible handle time, with a very short amount of time between them, as little as 4 seconds. You're expected to adhere to your rostered breaks and don't dare go more than 5 seconds over your break time. It's akin to being a battery hen as due to this setup you don't really get a chance to interact with your colleagues. Interactions with customers can be quite challenging at times as you'll be mostly telling people you can't do what they are asking of you which results in many confrontations. This is if the customer already isn't firing on all cylinders when you answer the call. This really takes it out of you and has a detrimental effect on your mental and physical health. Management are mostly awful to deal with, belligerent, and they will pick their favourites to advance and pretend that anybody - more...
Pros
Really puts your resilience to the test
Cons
Literally everything
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Amazing work culture. Fantastic management and opportunities to learn and advance. Training was excellent and on site assistance while training was awesome. Face to face customer service was my favorite part of this position. Being apart of such integral body in our community. Road safety, assessing and educating drivers. Road laws and compliance was a rewarding part of the position too.
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Great work environment and very friendly staff. The work was challenging and the on-site teaching was excellent. More direction during training would be preferred and updated training materials are a must but other than that the work culture was great and felt like home away from home.
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Poor management, bad culture, bullying and harassment are endorsed by management Would not recommend a friend or family member to work here........ .
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Customer service was mostly enjoyable, interacting with people from all walks of life throughout Victoria, but there were times of excess calls, irate customers, that led to some stress.
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It is an honour to be part of the team. The work environment is friendly and warm. It is easy to balance work and life while working at VicRoads. All the processes are streamlined by management which increases efficiency.
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During my time at VicRoads I met some wonderful people, but there was a significant lack of direction in regards to what the organisation was planning on doing in the future. This became more evident once the separation of the business into two parts (Major Projects & Regional Roads).
Pros
Flexibility, People
Cons
Bureaucracy
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It was a very interesting community project to be involved in, as it was dealing with some new road infrastructure innovation, which was required to be implemented in a short period of time.
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In my contracted time at Vic Roads, I made many friends for life there. The work environment was friendly and everyone was extremely helpful to work as a team and pass on their knowledge.
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You won`t learn much. It`s all about who you know than what you know. Work life balance is good and you will end up becoming a crocodile and just stay there forever.
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I would have to say the best company and people have ever worked for. Supportive, encouraging, friendly. What more could one ask for, but to work with such a fabulous team.
Pros
Everything
Cons
Nothing
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Good company not always great at job permanency . Good culture cafe and work life balance. Lots of opportunities for growth and advancement. Staff and leadership are encouraging and forward thinking
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Great place to work friendly staff lots of on the job training great to be able to works between different offices to see all the different transactions you wouldn’t always see in the one store
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Current Management excellent. Workplace culture - stable, friendly, although opportunities for employment rarely available. Worst part: Being on a Contract Most enjoyable part: Being given the opportunity to utilise my skills and learn new skills.
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A company that takes care of its employees. The care-share-dare attitude is well embedded in the staff. Very open and understanding people who are easy to work with.
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Being involved within the Admin team at VicRoads (Traralgon) has furthered my skills dramatically, it has also given me the confidence to move forward with my career.
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Thrown into the deep end my first day but luckily I learn fast. Some customers could get quite aggressive, and therd really isn’t a barrier between us. Did learn some interesting things so would definitely do it again.
Pros
Always work to be done so I was kept busy
Cons
Extremely low pay, and some coworkers were a little sexist
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VicRoads, my time within VicRoads was centred around managing the contracts across 5 of the major sites. Creating and managing the Tendering Process for soft Services, Catering, Cleaning, Security, Gardening. Day to day management of contractors Overseeing Facility Issues for any of the soft services
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Enjoyed my time at Vic Roads. People there were very friendly and approachable, but the facilities management were very rude andnot very polite at all
Pros
great hours, close to home
Cons
rude people and low wages
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Good opportunities for movement throughout the organisation across various disciplines of engineering. Very good work life balance with typical government job security which can be seen as a negative due to unproductive staff and blocking progression for more deserving staff
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