Village Roadshow Employee Reviews for Customer Service Representative

Working for such a large company provides job security and lots of opportunity for change or advancement. Most managers are great. Work environment isn't too strict or stuffy. People with little to no experience are often given a chance.

Pros

Discounted staff meals, free park entry, earning entries to other GC attractions

Cons

Catering to entitled customers with the dumbest complaints you've ever heard

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Fun work place, great perks

Customer Service Representative (Former Employee) - Melbourne VIC - 25 April 2023

Great perks, very low pay and little respect from other departments. High work load and change of management resulted in unrealistic expectations. Co-worker's made it worthwhile. Good for a young person as the low pay rate was abysmal.

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Village Roadshow insights

Based on 6 survey responses

What people like

Clear sense of purpose
Feeling of personal appreciation
Inclusive work environment

Areas for improvement

Sense of belonging
Supportive environment
Ability to meet personal goals

Fun Place to work

F&B Attendant/ Costume Distributor/Staff Services (Former Employee) - Gold Coast QLD - 16 May 2017

Working at a theme park is a lot of fun, everyday was different and I was fortunate enough to work with a great team. I looked after the performers at this park which was always a lot of fun.

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productive and extremely fun work place and work environment

Customer service-helping and cleaner (Current Employee) - Gold Coast QLD - 27 October 2016

its never the same thing everyday there is always something different or new to be done or learnt great team environment getting to interact with manny different types of people of all races and nationalities

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