Guest Contact Centre Agent (Former Employee) – Bowen Hills QLD – 1 June 2018
VA is a great company full of motivated and talented people who brought a new level of service to Australian Travel. An industry trendsetter, VA worked to provide a comfortable and open workspace which welcomes people from many walks of life. Cross culture and accepting of individuals, allowing people to perform their best without judgment.
Paid lunch, travel benefits, union protection, flexible scheduling for parents, access to discounted insurance and salary sacrifice car leasing.
Variable hours over 24 hr day, holidays must be won to have off, business is 7days/365 per year
International Cabin Crew (Current Employee) – Brisbane Airport QLD – 16 May 2018
Customer Service I possess a sense of maturity that enables me to deal positively and effectively with a culturally diverse range of clientele (economy, business & VIP guests) Leadership: Ability to understand a job assignment and recognise what needs to be done. Direct & delegate responsibilities to others effectively. Ability to cope well under pressure and meet deadlines whilst maintaining a strong dedicated level of quality and attention to detail. Providing a polished and professional service to ensure the highest levels of on board safety and care for our guests. Conducting safety briefings on board, assisting special needs guests, administering first aid, preparing and delivering food and beverage services and providing exceptional customer service to ensure Virgin exceeds guests' expectations on board the aircraft. Adaptability Able to work under pressure and delivering award winning service, because the nature of the aviation industry means that cabin crew can be affected by factors outside of their control. Demonstrating a genuine passion and enthusiasm for creating a memorable and quality experience for every guest including VIPs, Platinum and Gold guests - in a premium environment. Key skills: Current with SOPs (Standard Operating Procedures) Current with SEPs (Safety Emergency Procedures) Current with Aviation Security Procedures. On board Safety Officer CASA approved & current in all aviation requirements (Civil Aviation Safety Authority) Strong interpersonal and communication skills Strong problem solving skills Excellent level of healthmore... and fitness Holder of an Aviation Security Identification Card Current Dangerous Good Training
Hardest part of the job: Time spent away from friends, family and loved ones.
Most enjoyable part of the job: work colleagues, company staff travel benefits, travelling the world.less
Company staff travel benefits.
Time spent overseas away from friends, family and loved ones.
A day at work would start with me seeing what position I have for my shift then going to the first assigned departure lounge for an arrival or a departure of an aircraft. I've learnt about safety and security and what I need to do for on time departures of aircraft and well as learning the systems put in place. Management are fair and everybody works as part of a team helping one another. The hardest part of the job is the accountability that sometimes is out of your hands. The best part is interacting with colleagues as well as meeting and networking with some very interesting people of the public.
Discounted Air Travel & some travel other travel benefits
Very early morning starts & sometimes having meal breaks out of the normal times.
It depends if money is more important than time... Which you don't get paid much like four hours on this day or 6 hours the next... You gotta pick up more hours just to make ends meat. But the only good thing about the job is there a lot of downtime and you get to work with planes but to be honest time is more important than money because at this job you have to put your life on hold just to make the hours you need just to survive.
Flight Data Analyst (Former Employee) – Brisbane QLD – 27 September 2017
Contract role, very demanding and little support.
Salary was entry level, but the expertise and speed required doesn't match up. Staff that keep up, work full hours at the office, and continue at home. Believe money constraints as Virgin tried to return to profit, and didn't appoint the correct number of staff.
Domestic and International Cabin Crew (Current Employee) – Brisbane Airport QLD – 30 July 2017
A fast pace environment to work in with hard working employees that all pull their weight to fulfil our job title. There is no such thing as a typical day of flying. Yes, we may do the same thing in the air each day but you don't know where or who the job could possibly take you that day or week. Working with big personalities always makes the day go faster.
Virgin Australia is a great place to work. Career advancement is supported, and great travel perks are included. It has a family like culture, where everyone is encouraged to reach their full potential.
I absolutely love working hard and keeping busy, working in a team is my favourite part about customer service. I thoroughly enjoy being faced with tasks that test my efficiency, I'm always looking for new ways to improve on myself and the workplace.
Cabin Supervisor (Current Employee) – Sydney NSW – 10 January 2016
A typical day at work can vary when you are on an aeroplane. Hardest part of the job is doing our usual day with weather disturbances. Enjoyable part is the crew and day to day activities its an overall fun job. after 14 years I still learn different things. I was classed as management in a supervisor role. but worked in the office with Management I have no concerns there.