Vision Australia Employee Reviews
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I enjoy my time at the vision Australia. I was happy to work with them and they are so friendly people to be around and you get to have some respect for them as well
I've been volunteer at Vision Australia for a while now and I really enjoy it. I volunteer in the Finance Team and the people there are very friendly and professional. I highly recommend Vision Australia to anyone who is interested in working or volunteer in this company.
Exciting and educational workplace in which you are helping a select part of the community. are assisting a select part of the community
The organisation is a great learning ground for insight into community support organisations. The great work done despite dependency on available funding is a credit to the dedicated resources that support the operations. The talent, expertise and determination to improve the living standards and skills of the vision impaired community is exemplary. Project culture lags but manages reasonably well given the resource restrictions and challenges in serving their audience. The teams and management are a joy and the organisation culture is excellent.
Work culture and great colleagues.
Unrealistic expectations in some instances.
Never had I experienced a work place where people care more about their clients. Unfortunately, the organasiation is severely under funded and under resourced so staff are over worked with duties due to lack of support. Volunteers fill gaps where they can but only to an extent.
I enjoyed one on one contact with the Aged. I did not enjoy staff contact. Management were not encouraging or supportive. Learned good attention to detail such as record keeping and case notes.
Contact with clients
Vision Australia is a non-for-profit organisation that provides essential services to vision impaired and blind people. As Quality Analyst for our National Contact Center, I monitor calls with our clients for quality and training purposes. My role is to play a key part in providing feedback on the performance of our telephone agents to help them improve their skills, which in turn ensures our clients are having the best possible experience when they contact us for assistance of any kind. Each day I also look into our processes and investigate any knowledge gaps and research and report to team leaders on these matters. The hardest part of the job is of course delivering unfavorable feedback, however, this turns out as a positive in helping the agent to advance and in the flow on benefit to clients. From time to time catching in issue before it becomes a problem helps deliver a positive experience for our clients, so clearly I enjoy the moments when I have a direct impact. I take pride in delivering person centered, and agile contributions with a willingness to help the client whilst being accountable and applying procedures judiciously whilst not losing sight of opportunities to think outside the box to attain the best outcome.
A person centered, agile, accountable, collaborative, commercially focussed workplace.
From time to time affected by resourcing limits.
Great place for the right person. Though within the Not-for-Profit sector, accountability and flexibility is key to success within this Sector leading Organisation.
Work Life Balance achievable
NDIS will create for front line staff a 7 day a week customer centred roster
A very busy area of work indeed. I enjoyed the busy office work & the people i met there , my main issue was the fact it was only voluntary work.
Looking after guide dogs during meetings
It was voluntary work
A lot of office politics and the pay was so lousy, I didn't want to come to work in the morning. I was glad when they didn't renew my contract.
Some decent people who believed in what they were doing.
Too much restructuring and job insecurity.
Not a lot of variety in the job after awhile, needs more room for development. If you are happy doing the same thing all day and not developing your career than this is the job for you.
Close to publice transport
no room for development
My time at Vision Australia Enterprises was rewarding in many ways, helping the vision impaired carry out their daily work, my warehouse responsibilities and delivery of goods to various customers. It was a very busy and varied work environment which made my time there interesting, busy and productive. My employment unfortunately ceased in March 2014 due to the closure of Vision Australia Enterprises.
Rewarding e.g helping vision impaired, busy