Retail Sales Assistant in Melbourne VIC
Once a great Job but things have been declining for a while now...
Originally the job was great, Pay was good, Commission was great, and the culture was fantastic. over the past 12 months Vodafone has been on the decline. Removing employee benefits, Increasing the workload and lowering commission. Excelling at your job no longer rewards you to the same degree, My pay was effectively cut by ~6-10 thousand a year due to kpi and commission changes. The company started enforcing questionable policies and Customer care began sending any issues they didn't want to deal with into stores. Despite stores having limited to no power. Forcing employees to spend less time fulfilling their sales duties (which is the only way to get commission) and more time on the phone trying to resolve issues for customers that the stores having nothing to do with. The one positive thing I can say is Most of the store managers and almost all of the Assistant managers are fantastic and actually care about their employees. I've had nothing but considerate managers who are understanding with personal and sick leave. Territory managers however are terrible and are out of touch, they will question your knowledge directly in front of customers, Inform the customer of something themselves only to realise afterwards they were wrong and leaving the stores to find a way to "make it work". Majority of Staff are friendly however due to the competitiveness of the job you'll get thrown under the bus by your co workers if they can advance the corporate ladder in any way.
Customer Experience Specialist in Newcastle NSW
Unless you’re in Sydney, do not expect any advancement in your role.
Zero movement for anyone out of the capital city. We were Newcastle based and despite having some incredibly strong process knowledge, we never had any prospect of progression. Territory managers came up maybe once every six months to pretend they cared.
Analyst in North Sydney NSW
Team mates and me are working 80 hours / week since new can-do manager
Given excessive work to perform on a weekly basis.
Have complained to manager.
He assures me that the work is doable and that you need to manage your time better.
Business Specialist - Retail Associate in Frankston VIC
Great place to work for students
Vodafone was a fun and great place to work and learn. Depending on where you work, it is very work life balanced and the team I worked with were amazing
Telecommunications customer consultant officer level 1 in East Maitland NSW
Manager is unprofessional and unorganised
manager only cares about himself and his money, not employees nor customers. no roster and 2hrs warning before shifts, and underpaid per award. awful business.