Vodafone Employee Review
A day in the Vodafone store
Working in a store. We only had foot traffic in a shopping centre. A lot of online training was involved during quiet periods. We were able to enjoy our own choice in music. Fun environment and a positive culture. Hardest part of the job was knocking someone back for a contract when they did not pass the requirements needed. The most positive thing about working in a store was watching the customer leaving with a smile and satisfaction and knowing that the customer got what they were wanting.
Ratings by category
Luches, dinners, incentives
Answer incoming calls and respond to customer's emails. Management and resolve customer complaints. Sell products and place customer orders in the computer system. Identify and escalate issues to supervisors. Provide product and service
I learnt many new skills in terms of social skills and customer service that has effectively boosted my confidence whilst improving my everyday interactions at a professional level. My work days at Vodafone started at a gradual speed and gave me plenty of time to fit in and assort myself accordingly within the team. The supportive colleagues and exciting atmosphere made work seem much more enjoyable and comfortable. Hardest part of the job is maintaining a smooth attitude and presenting yourself appropriately to each and every customer. the most enjoyable part of the job would be the satisfaction of achieving goals and completing tasks to ensure success.
Long lunch breaks, supportive and understanding team members, location, travel time from my house.
Tiring, mentally exhausting and training is a long process.
Despite the role being retention it was essentially Sales. immediate manager was great but upper management were a nightmare. OHS concerns were extremely difficult to address. Pay was good and work/life had clear distinction.
chill out area (but no time to enjoy it really)
Awkward office space