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Vodafone
3.9 out of 5 stars.
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Vodafone

Vodafone Employee Review
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An amazing job that didn't feel like a job!

As one of the top retail sales professionals, I sold mobile phones to customers from all backgrounds in a busy CBD location. I was always patient and courteous to all my clients and always acted in a professional manner. My role required me having an intricate knowledge of all the products we sold, including the plans we offered. My other roles included cash handling, balancing the register and opening and closing the store. During my time at the store I built and maintained strong business relationships with management and my clientele. My success and ability to easily meet targets led me to becoming one of Vodafone’s top sellers in the state of Victoria. I was also known as ‘queen of the up - sell’ in store.

Pros

working in the CBD Melbourne

Cons

nothing...i loved it

Ratings by category

5.0Work/Life Balance
5.0Salary/Benefits
5.0Job Security/Advancement
5.0Management
5.0Culture
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Productive

Answer incoming calls and respond to customer's emails. Management and resolve customer complaints. Sell products and place customer orders in the computer system. Identify and escalate issues to supervisors. Provide product and service

Pros

Dicount

Cons

Less pay
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Official response from Vodafone

3 June 2021
Thanks for providing this info - we appreciate your time, if you would like to discuss anything specific regarding your employment please contact us on careers@vodafone.com.au
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Productive, exciting place to work, supportive team members, good atmosphere to work.

I learnt many new skills in terms of social skills and customer service that has effectively boosted my confidence whilst improving my everyday interactions at a professional level. My work days at Vodafone started at a gradual speed and gave me plenty of time to fit in and assort myself accordingly within the team. The supportive colleagues and exciting atmosphere made work seem much more enjoyable and comfortable. Hardest part of the job is maintaining a smooth attitude and presenting yourself appropriately to each and every customer. the most enjoyable part of the job would be the satisfaction of achieving goals and completing tasks to ensure success.

Pros

Long lunch breaks, supportive and understanding team members, location, travel time from my house.

Cons

Tiring, mentally exhausting and training is a long process.
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Same location
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Once a great Job but things have been declining for a while now...

Originally the job was great, Pay was good, Commission was great, and the culture was fantastic. over the past 12 months Vodafone has been on the decline. Removing employee benefits, Increasing the workload and lowering commission. Excelling at your job no longer rewards you to the same degree, My pay was effectively cut by ~6-10 thousand a year due to kpi and commission changes. The company started enforcing questionable policies and Customer care began sending any issues they didn't want to deal with into stores. Despite stores having limited to no power. Forcing employees to spend less time fulfilling their sales duties (which is the only way to get commission) and more time on the phone trying to resolve issues for customers that the stores having nothing to do with. The one positive thing I can say is Most of the store managers and almost all of the Assistant managers are fantastic and actually care about their employees. I've had nothing but considerate managers who are understanding with personal and sick leave. Territory managers however are terrible and are out of touch, they will question your knowledge directly in front of customers, Inform the customer of something themselves only to realise afterwards they were wrong and leaving the stores to find a way to "make it work". Majority of Staff are friendly however due to the competitiveness of the job you'll get thrown under the bus by your co workers if they can advance the corporate ladder in any way.
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Official response from Vodafone

2 June 2021
So appreciate the time taken to leave this detailed review - I'm sorry to hear you are having a negative experience, and would love to speak with you further on this. Please do get in touch careers@vodafone.com.au
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