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Vodafone
3.9 out of 5 stars.
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Vodafone

Vodafone Employee Review
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Culture and Management in Vodafone

Vodafone Australia had an excellent team culture a very formal yet fun place to be. Employees and managers always looked forward to work as Vodafone had created a culture of family which made it very comfortable and fun to work. Vodafone has taught me the art of negotiation and crisis management as dealing with customers and suppliers need lot of skill.It has taught me the various legal paper work and administration paper work which is involved in a business.

Pros

Free cricket tickets, Company dinner every 2 weeks and parties every month

Cons

Salary Packages

Ratings by category

3.0Work/Life Balance
2.0Salary/Benefits
4.0Job Security/Advancement
3.0Management
5.0Culture
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Great place to work for students

Vodafone was a fun and great place to work and learn. Depending on where you work, it is very work life balanced and the team I worked with were amazing
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Official response from Vodafone

2 June 2021
Thanks for taking the time to review - we appreciate the feedback!
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Once a great Job but things have been declining for a while now...

Originally the job was great, Pay was good, Commission was great, and the culture was fantastic. over the past 12 months Vodafone has been on the decline. Removing employee benefits, Increasing the workload and lowering commission. Excelling at your job no longer rewards you to the same degree, My pay was effectively cut by ~6-10 thousand a year due to kpi and commission changes. The company started enforcing questionable policies and Customer care began sending any issues they didn't want to deal with into stores. Despite stores having limited to no power. Forcing employees to spend less time fulfilling their sales duties (which is the only way to get commission) and more time on the phone trying to resolve issues for customers that the stores having nothing to do with. The one positive thing I can say is Most of the store managers and almost all of the Assistant managers are fantastic and actually care about their employees. I've had nothing but considerate managers who are understanding with personal and sick leave. Territory managers however are terrible and are out of touch, they will question your knowledge directly in front of customers, Inform the customer of something themselves only to realise afterwards they were wrong and leaving the stores to find a way to "make it work". Majority of Staff are friendly however due to the competitiveness of the job you'll get thrown under the bus by your co workers if they can advance the corporate ladder in any way.
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Official response from Vodafone

2 June 2021
So appreciate the time taken to leave this detailed review - I'm sorry to hear you are having a negative experience, and would love to speak with you further on this. Please do get in touch careers@vodafone.com.au
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Producatinve and fun to work.

fun and fast-paced work environment. Able to enhance customer care ability The most enjoyable part of the job was involving with work mates and trying to achieve the monthly targets
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Official response from Vodafone

3 June 2021
Wow thanks so much for taking the time to review - we love hearing you've had a positive experience.
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