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Vodafone
3.9 out of 5 stars.
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Vodafone

Vodafone Employee Review
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fun place

I learned a lot in last 2 years from Vodafone employees. it has been great working with this company. Staff is supportive and excellent. Thanks

Ratings by category

5.0Work/Life Balance
5.0Salary/Benefits
5.0Job Security/Advancement
5.0Management
5.0Culture
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Nice workplace to work with. Good manager and staff

I learned a lot about customer service. Different people, different mind. Each one is different so as their query and problems.

Pros

good environment, enjoy my work there

Cons

quite business so not enough hours being a full time employee
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Same location
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Once a great Job but things have been declining for a while now...

Originally the job was great, Pay was good, Commission was great, and the culture was fantastic. over the past 12 months Vodafone has been on the decline. Removing employee benefits, Increasing the workload and lowering commission. Excelling at your job no longer rewards you to the same degree, My pay was effectively cut by ~6-10 thousand a year due to kpi and commission changes. The company started enforcing questionable policies and Customer care began sending any issues they didn't want to deal with into stores. Despite stores having limited to no power. Forcing employees to spend less time fulfilling their sales duties (which is the only way to get commission) and more time on the phone trying to resolve issues for customers that the stores having nothing to do with. The one positive thing I can say is Most of the store managers and almost all of the Assistant managers are fantastic and actually care about their employees. I've had nothing but considerate managers who are understanding with personal and sick leave. Territory managers however are terrible and are out of touch, they will question your knowledge directly in front of customers, Inform the customer of something themselves only to realise afterwards they were wrong and leaving the stores to find a way to "make it work". Majority of Staff are friendly however due to the competitiveness of the job you'll get thrown under the bus by your co workers if they can advance the corporate ladder in any way.
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Official response from Vodafone

2 June 2021
So appreciate the time taken to leave this detailed review - I'm sorry to hear you are having a negative experience, and would love to speak with you further on this. Please do get in touch careers@vodafone.com.au
Same location
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Good place

Not bad to work for, but for short terms only. Developing and executing customer loyalty strategies and initiatives that resulted in 10% increase in customer retention o Establishing and maintaining critical business relationships o Earning a reputation as a hard working and results-driven sales professional who thrives in a challenging, fast-paced environment

Pros

Nice

Cons

Nice
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