Vodafone Employee Review
Unless you’re in Sydney, do not expect any advancement in your role.
Zero movement for anyone out of the capital city. We were Newcastle based and despite having some incredibly strong process knowledge, we never had any prospect of progression. Territory managers came up maybe once every six months to pretend they cared.
Ratings by category
Bad pay, poor flexibility, terrible store management, massive disconnect between retail and corporate
Duties *Opening and closing store *Processing Point of Sales start and end of shift *Banking *Stock Orders *Stock Replishment *Checking emails *Servicing *Processing Plans *Store Cleaning *Customer Service Management In store training dependant on manager was somewhat lacking Short term knowledge was unrealistic for person new to business Co-workers *Friendly *Some were helpful *some provided better training then managers Hardest Part *Sales Targets *Difficult Customers Enjoyable Part *Always busy with something to do *setting up phones for customers *problem solving devices issues
Cheap Plans within company for staff.
Face to Face Training was poor.
It's never dull the customers are colourful characters with a story to tell. The key is to listen and match them to the best options that suit them. As long you know your product line and the customer can see that you do well..
Lunch or dinner never at the same time.
Given excessive work to perform on a weekly basis. Have complained to manager. He assures me that the work is doable and that you need to manage your time better.
80 hours / week