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Vodafone
3.9 out of 5 stars.
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Vodafone

Vodafone Employee Review
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Vodaone contact center

I have worked here from just shy of 8yrs and the rewards are great Im mostly happy but the changing KPIs are very stressful There is always something changing and you need to keep on top of a changing environment

Pros

Pay

Cons

Changing KPIs

Ratings by category

3.0Work/Life Balance
5.0Salary/Benefits
4.0Job Security/Advancement
3.0Management
3.0Culture
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Competitive

Working in sales allows you to push yourself to understand what the customers need. Sometimes management are a bit dodgy selling more or telling customers they can save more but geting put on to longer contract without disclosing all the information.
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Interesting workplace

It's never dull the customers are colourful characters with a story to tell. The key is to listen and match them to the best options that suit them. As long you know your product line and the customer can see that you do well..

Pros

Product launches

Cons

Lunch or dinner never at the same time.
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Official response from Vodafone

2 June 2021
Thanks for taking the time to review - we appreciate the feedback. If you'd like to discuss further we'd love to chat to you, please get in touch careers@vodafone.com.au
Job Work/Life Balance
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Unless you’re in Sydney, do not expect any advancement in your role.

Zero movement for anyone out of the capital city. We were Newcastle based and despite having some incredibly strong process knowledge, we never had any prospect of progression. Territory managers came up maybe once every six months to pretend they cared.

Pros

Free phone

Cons

Bad pay, poor flexibility, terrible store management, massive disconnect between retail and corporate
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Official response from Vodafone

5 May 2021
Appreciate your feedback, we’re sorry to hear you had a negative experience and would love the chance to discuss this with you further, please get in touch via careers@vodafone.com.au
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