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Vodafone Employee Reviews in Melbourne VIC

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3.7
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Once a great Job but things have been declining for a while now...

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Originally the job was great, Pay was good, Commission was great, and the culture was fantastic. over the past 12 months Vodafone has been on the decline. Removing employee benefits, Increasing the workload and lowering commission. Excelling at your job no longer rewards you to the same degree, My pay was effectively cut by ~6-10 thousand a year due to kpi and commission changes. The company started enforcing questionable policies and Customer care began sending any issues they didn't want to deal with into stores. Despite stores having limited to no power. Forcing employees to spend less time fulfilling their sales duties (which is the only way to get commission) and more time on the phone trying to resolve issues for customers that the stores having nothing to do with. The one positive thing I can say is Most of the store managers and almost all of the Assistant managers are fantastic and actually care about their employees. I've had nothing but considerate managers who are understanding with personal and sick leave. Territory managers however are terrible and are out of touch, they will question your knowledge directly in front of customers, Inform the customer of something themselves only to realise afterwards they were wrong and leaving the stores to find a way to "make it work". Majority of Staff are friendly however due to the competitiveness of the job you'll get thrown under the bus by your co workers if they can advance the corporate ladder in any way.
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Official response from Vodafone

2 June 2021
So appreciate the time taken to leave this detailed review - I'm sorry to hear you are having a negative experience, and would love to speak with you further on this. Please do get in touch careers@vodafone.com.au
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Good place

Not bad to work for, but for short terms only. Developing and executing customer loyalty strategies and initiatives that resulted in 10% increase in customer retention o Establishing and maintaining critical business relationships o Earning a reputation as a hard working and results-driven sales professional who thrives in a challenging, fast-paced environment

Pros

Nice

Cons

Nice
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People are good management isnt

Underpaid, work is very strict, always strict on what you wear but very understandable, management is really bad, always gets angry for no reason and firing eveeryone on the spot
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Great Telecom Carrier

The Company Culture is great, but the outsourcing nature being driven within the business is causing the teams growth to stagnate. The employees genuinely believe in the Network and honestly want to see it succeed.
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fun place

I learned a lot in last 2 years from Vodafone employees. it has been great working with this company. Staff is supportive and excellent. Thanks
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An amazing job that didn't feel like a job!

As one of the top retail sales professionals, I sold mobile phones to customers from all backgrounds in a busy CBD location. I was always patient and courteous to all my clients and always acted in a professional manner. My role required me having an intricate knowledge of all the products we sold, including the plans we offered. My other roles included cash handling, balancing the register and opening and closing the store. During my time at the store I built and maintained strong business relationships with management and my clientele. My success and ability to easily meet targets led me to becoming one of Vodafone’s top sellers in the state of Victoria. I was also known as ‘queen of the up - sell’ in store.

Pros

working in the CBD Melbourne

Cons

nothing...i loved it
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Challenging

Opportunity to hone all my negotiation skills, uplifting brand skills. Marketing skills utilised in this role over a short time gained. One of the Winners. Christmas Incentive after 2 months in the role Winner Rep of the Month 3 times My repor with my clients was the most beneficial aspect here.

Pros

Challenging, great uplift that my Marketing skills were of high standard

Cons

Contracted company lost this account. Hard for job security rather be employed internally.
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A great company that has made some big changes over the last three years and is still finding its feet!

A great company that has made some big changes over the last three years and is still finding its feet!

Pros

good work life balance

Cons

culture and direction of the business, has changed since the merger
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