Vodafone
3.9 out of 5 stars.
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Vodafone Employee Reviews for Customer Service Representative

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I learnt many new skills in terms of social skills and customer service that has effectively boosted my confidence whilst improving my everyday interactions at a professional level. My work days at Vodafone started at a gradual speed and gave me plenty of time to fit in and assort myself accordingly within the team. The supportive colleagues and exciting atmosphere made work seem much more enjoyable and comfortable. Hardest part of the job is maintaining a smooth attitude and presenting yourself appropriately to each and every customer. the most enjoyable part of the job would be the satisfaction of achieving goals and completing tasks to ensure success.
Pros
Long lunch breaks, supportive and understanding team members, location, travel time from my house.
Cons
Tiring, mentally exhausting and training is a long process.
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Answer incoming calls and respond to customer's emails. Management and resolve customer complaints. Sell products and place customer orders in the computer system. Identify and escalate issues to supervisors. Provide product and service
Pros
Dicount
Cons
Less pay
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Despite the role being retention it was essentially Sales. immediate manager was great but upper management were a nightmare. OHS concerns were extremely difficult to address. Pay was good and work/life had clear distinction.
Pros
chill out area (but no time to enjoy it really)
Cons
Awkward office space
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Vodafone has a great working environment and also gives good work life balance. My manager encourages me for all the challenges. It's a good learning and training experience. there is always something different that motivates you to work more. Good Support. Good Culture. Flexible working locations, Good Benifits, Amazing Company that has given me the opportunity to meet hundreds of types of different people. Vodafone is a very nice place to work.
Pros
Good work life balance, job security, training
Cons
till now i am happy with my job
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this is the great place to work in i have worked there for few months but that was my exceptional work experience i would love to work there again i would never leave that if i was not relocating at that time thanks
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Vodafone was a good company to work for. They looked after there employee's and provided them with great staff benefits. There was always room to progress your career.
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- Actually expected to make sales hidind the truth - Learned good comunications skills and people managament - Owner was down to earth but the manager is not understanding - Cool atmosphere - Meet new people
Pros
Talking to new people
Cons
Manager
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Working in a store. We only had foot traffic in a shopping centre. A lot of online training was involved during quiet periods. We were able to enjoy our own choice in music. Fun environment and a positive culture. Hardest part of the job was knocking someone back for a contract when they did not pass the requirements needed. The most positive thing about working in a store was watching the customer leaving with a smile and satisfaction and knowing that the customer got what they were wanting.
Pros
Luches, dinners, incentives
Cons
Quiet store
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Hours to short People is nice as well Boss is very friendly they are very supportive They give 100% trust in the employee but they don't give us enough hours in the week. No paid for Break
Pros
10% off
Cons
Flexible time
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As one of the top retail sales professionals, I sold mobile phones to customers from all backgrounds in a busy CBD location. I was always patient and courteous to all my clients and always acted in a professional manner. My role required me having an intricate knowledge of all the products we sold, including the plans we offered. My other roles included cash handling, balancing the register and opening and closing the store. During my time at the store I built and maintained strong business relationships with management and my clientele. My success and ability to easily meet targets led me to becoming one of Vodafone’s top sellers in the state of Victoria. I was also known as ‘queen of the up - sell’ in store.
Pros
working in the CBD Melbourne
Cons
nothing...i loved it
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working at Vodafone can sometimes be very challenging but I guess its all part of the today's work. a typical day at the company involves providing the right information to the right customer. most phones repairs and adding new customer to the network the management was very excellent and supportive, so were the my co workers. I guess the most enjoyable part of the job was the working environment.
Pros
execellent staff and working environment
Cons
this is a hard one... well at my time there I experience nothing negative
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We would serve customers all day, was always exciting specially helping people with their purchase choices and making them feel comfortable with them. I learned that excellent customer service is always good. The management was always good, they kept us on our toes and made sure we were doing our job and knew what we were doing. The co-workers were enjoyable to work with, always professional. The most enjoyable part was being able to walk around, feel comfortable in the workplace and serve customers and not feel restricted to one area,
Pros
Morning meetings, one on one meeting with manager to see how you are doing
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  1. Customer Service Representative