Vodafone Employee Reviews for Liaison
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A typical day at work consisted of resolving customers issues (billing, default listing, closing deceased accounts). I learnt how to manage disgruntled customers, privacy act (every 12 months), the entire collections proceedures to name a few. I liaised daily with managers internally and dealt with managers of our DCA (debt collection agencies - external). The hardest part of the job was dealing with families of those who were deceased as well as investigating issues with defaults that VHA (Vodafone Hutchison Australia) had listed. The most enjoyable part of the job was the satisfaction of resolving disputes by getting the best outcome for customer and VHA and people that I worked with.
free mobile phone, executive lunches, monthly birthday cakes