Vodafone Employee Reviews for Retail Sales Associate
Retail Sales Associate11 reviews
Found 11 reviews matching the searchSee all 6,111 reviews
Indeed Featured review
The most useful review selected by Indeed
Originally the job was great, Pay was good, Commission was great, and the culture was fantastic. over the past 12 months Vodafone has been on the decline. Removing employee benefits, Increasing the workload and lowering commission. Excelling at your job no longer rewards you to the same degree, My pay was effectively cut by ~6-10 thousand a year due to kpi and commission changes. The company started enforcing questionable policies and Customer care began sending any issues they didn't want to deal with into stores. Despite stores having limited to no power. Forcing employees to spend less time fulfilling their sales duties (which is the only way to get commission) and more time on the phone trying to resolve issues for customers that the stores having nothing to do with. The one positive thing I can say is Most of the store managers and almost all of the Assistant managers are fantastic and actually care about their employees. I've had nothing but considerate managers who are understanding with personal and sick leave. Territory managers however are terrible and are out of touch, they will question your knowledge directly in front of customers, Inform the customer of something themselves only to realise afterwards they were wrong and leaving the stores to find a way to "make it work". Majority of Staff are friendly however due to the competitiveness of the job you'll get thrown under the bus by your co workers if they can advance the corporate ladder in any way.
Vodafone Australia managed to incorporate a workplace culture whilst being competitive. Working at Vodafone taught me communication and sales skills as well as organisational skills such as making notes and having a calendar. They are really fair on their pay and annual leave. However, this really depends on each store and the manager.
The company culture was great though my experience was over shadowed by the lack of support from executives. There was constant pressure to make sales targets with out counting the other metrics of customer trouble shooting.
Duties *Opening and closing store *Processing Point of Sales start and end of shift *Banking *Stock Orders *Stock Replishment *Checking emails *Servicing *Processing Plans *Store Cleaning *Customer Service Management In store training dependant on manager was somewhat lacking Short term knowledge was unrealistic for person new to business Co-workers *Friendly *Some were helpful *some provided better training then managers Hardest Part *Sales Targets *Difficult Customers Enjoyable Part *Always busy with something to do *setting up phones for customers *problem solving devices issues
Cheap Plans within company for staff.
Face to Face Training was poor.
Some days were super busy and others absolutely nothing, but that's put down to location. Very sales focused. Not hitting individual KPI's is frowned upon and can result to warnings. But if you hit your targets there's opportunity to make decent commission.
I would really appreciate that what the Vodafone says, that's what it's doing: We strive to have the best people working for us and we really look after each other. When our people do great things, we pause to celebrate. We use rewards and awards to recognize and inspire achievement. And we actively seek team members who bring different perspectives to our thinking. My life motto: Work hard, play hard...
benefits like company handset, notebook and free mobile internet:), also trainings on regular base
See more jobs
Jobs at Vodafone
Retail Sales Associate positions
Vodafone Australia had an excellent team culture a very formal yet fun place to be. Employees and managers always looked forward to work as Vodafone had created a culture of family which made it very comfortable and fun to work. Vodafone has taught me the art of negotiation and crisis management as dealing with customers and suppliers need lot of skill.It has taught me the various legal paper work and administration paper work which is involved in a business.
Free cricket tickets, Company dinner every 2 weeks and parties every month
See more Vodafone reviews
You may want to try: