Vodafone
3.9 out of 5 stars.
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Vodafone Management reviews

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Originally the job was great, Pay was good, Commission was great, and the culture was fantastic. over the past 12 months Vodafone has been on the decline. Removing employee benefits, Increasing the workload and lowering commission. Excelling at your job no longer rewards you to the same degree, My pay was effectively cut by ~6-10 thousand a year due to kpi and commission changes. The company started enforcing questionable policies and Customer care began sending any issues they didn't want to deal with into stores. Despite stores having limited to no power. Forcing employees to spend less time fulfilling their sales duties (which is the only way to get commission) and more time on the phone trying to resolve issues for customers that the stores having nothing to do with. The one positive thing I can say is Most of the store managers and almost all of the Assistant managers are fantastic and actually care about their employees. I've had nothing but considerate managers who are understanding with personal and sick leave. Territory managers however are terrible and are out of touch, they will question your knowledge directly in front of customers, Inform the customer of something themselves only to realise afterwards they were wrong and leaving the stores to find a way to "make it work". Majority of Staff are friendly however due to the competitiveness of the job you'll get thrown under the bus by your co workers if they can advance the corporate ladder in any way.
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Zero movement for anyone out of the capital city. We were Newcastle based and despite having some incredibly strong process knowledge, we never had any prospect of progression. Territory managers came up maybe once every six months to pretend they cared.
Pros
Free phone
Cons
Bad pay, poor flexibility, terrible store management, massive disconnect between retail and corporate
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Official response from Vodafone
5 May 2021
Appreciate your feedback, we’re sorry to hear you had a negative experience and would love the chance to discuss this with you further, please get in touch via careers@vodafone.com.au
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manager only cares about himself and his money, not employees nor customers. no roster and 2hrs warning before shifts, and underpaid per award. awful business.
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Official response from Vodafone
5 May 2021
Thanks for taking the time to leave us a review. We're sorry to hear you had a negative experience and would love to speak with you further on this. Please reach out to us on careers@vodafone.com.au
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Vodafone was a decent company too work for. Good pay and bonus structure. The upper management how ever was horrendous. If u werent their favourites You were bullied out. They were also really strict with targets, if u didnt make budgets you would be given a warning, three warnings and u were fired. If you made budget they left you alone
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Official response from Vodafone
5 May 2021
Thanks for taking the time to leave us a review about working in our Strathpine QLD store. We're sorry to hear you had a negative experience, and would like to speak with you further on this. Please reach out to us on careers@vodafone.com.au
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Very stressful and underpaid, unorganized and no growth within the company. Authoritarian style management and very degrading in the way they talk to you.
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Answer incoming calls and respond to customer's emails. Management and resolve customer complaints. Sell products and place customer orders in the computer system. Identify and escalate issues to supervisors. Provide product and service
Pros
Dicount
Cons
Less pay
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This is an excellent albeit casual place to work. There's not much job security due to high turnover however. Management need to communicate their expectations of staff better.
Pros
Fun, bubbly, good environment. Chance to really shine if you fight for it, lovely customers
Cons
Must be punctual to a T or you're in a ridiculous amount of trouble, no commission because it's impossible to earn, having to fight for recognition
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Part of the initial management team that took the company through to purchase by Vodafone. Great experience in building the process and teams to delivery a global product.
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Worked there for a year and half and overall Vodafone retail were such a disorganised, incompetent, demotivating and unsupportive organisation throughout my time it beggered belief. There seems to be a highly political culture within the senior retail management team and a lot preferential treatment and favouritism which hindered your progression. I saw so many people with less experience and skills getting promotions whilst I was always told I wasn't good enough because I didn't want to play their little political game and be a sycophantic. Waste of labour, poor training from sales coaches, lack of homogeneity in sales and leadership processes and a glaring lack of structure to their everyday operations. Culture of lazy staff which isn't helped due to unnecessarily high number of staff being utilised. Just one of many examples of poor resource utilisation hence why Vodafone are in so much debt now as well as the poorly conceived 36 month plans they thought was a good idea. Real shame because Vodafone as a brand is fantastic perhaps just not the same In Australia.
Pros
Good brand reputation and there are some really good professional people in the company
Cons
Do not consider vodafone if you are a fantastic professional. You get overlooked
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Culture has changed significantly so this review would no longer be relevant. All new management team and executives, Nice building, location is okay.
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Worked at Vodafone for a few years, being a fulltime sales associate was probably where i should have stayed as good money if you do well in sales and management usually treat the high performers like a god. Moving into a management role no real guidance or support, constantly have to be available to staff even on days off. Overtime is EXPECTED and a lot of it would usually work 45-46 hours only paid for 37.5 hours. Targets forever increasing. attending meetings to head office is compulsory even when you live over 70KM away and don't get paid any travel allowance. Would recommend for uni students as potential to earn good money as part time sales associate
Pros
Good for uni students, good money
Cons
Overworked and under appreciated
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Career progress in assured, a healthy and friendly work environment that is incomparable to other corporations, supportive colleagues and management. A great place to work at.
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Good company to work with. Lot of opportunities to learn and grow. You can learn to do certification which will be sponsored by the company. We can work in different domains.
Pros
Good Management & Job security.
Cons
Long Hours
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The working environment overall is fun and easy to adapt within however management needs extreme improvement. Unfortunately does not provide opportunities in advancement. Regardless, the company is mostly professional.
Pros
Consideration to personal needs.
Cons
Unorganised rosters.
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Salary and benefits are above average and the staff training and management team are great, always looking to help and move workers into suitable positions to achieve personal growth.
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Much of red tape and reluctance to open up to new ideas or culture. Hierarchical controls enforced upon subordinates. Not a positive work culture environment
Pros
Relatively flexible work culture
Cons
Chaotic Managerial controls
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Despite the role being retention it was essentially Sales. immediate manager was great but upper management were a nightmare. OHS concerns were extremely difficult to address. Pay was good and work/life had clear distinction.
Pros
chill out area (but no time to enjoy it really)
Cons
Awkward office space
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Underpaid, work is very strict, always strict on what you wear but very understandable, management is really bad, always gets angry for no reason and firing eveeryone on the spot
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Interviews and when it comes to work, hiring is easy. But they never see the negative side of the other coworkers, mostly when managers aren't around. They mistreat customers, losing off customer base and complaints aren't taken seriously against repeating coworkers.
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i loved working for Vodafone, there was always something different and something to motivate you! The culture is brilliant! However, a new territory manager came in when i was working there and broke up many good teams and curbed a lot of our incentives. In addition, he threatened to fire us if we failed to hit KPI'S for 3 months , he failed to take into account store traffic. He made working there toxic but the good news he has been fired now! Vodafone with a brilliant territory manager is a place i would snap someones off to work in!
Pros
Good culture, changing work environment, good commission with a good territory manager, good store managers, good support
Cons
Volatile management, store traffic isn't factored into KPIS
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great place to work, flexible working location, good management, good benefits, excellent development support. Great team and fantastic work / live balance
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