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Vodafone
3.9 out of 5 stars.
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Vodafone Employee Reviews

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3.7
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Interesting workplace

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It's never dull the customers are colourful characters with a story to tell. The key is to listen and match them to the best options that suit them. As long you know your product line and the customer can see that you do well..

Pros

Product launches

Cons

Lunch or dinner never at the same time.
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Official response from Vodafone

2 June 2021
Thanks for taking the time to review - we appreciate the feedback. If you'd like to discuss further we'd love to chat to you, please get in touch careers@vodafone.com.au
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Amazing sales team

Great experience working with vodafone would highly recommend. Very sales focused and great rewards for those people who are excellent sellers and communicators.
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Great start up that grew

Part of the initial management team that took the company through to purchase by Vodafone. Great experience in building the process and teams to delivery a global product.
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Incredibly inept management team that has more politics than parliamrnt. Always a nonsensical reason to keep you at bay from progression. Favouritism.

Worked there for a year and half and overall Vodafone retail were such a disorganised, incompetent, demotivating and unsupportive organisation throughout my time it beggered belief. There seems to be a highly political culture within the senior retail management team and a lot preferential treatment and favouritism which hindered your progression. I saw so many people with less experience and skills getting promotions whilst I was always told I wasn't good enough because I didn't want to play their little political game and be a sycophantic. Waste of labour, poor training from sales coaches, lack of homogeneity in sales and leadership processes and a glaring lack of structure to their everyday operations. Culture of lazy staff which isn't helped due to unnecessarily high number of staff being utilised. Just one of many examples of poor resource utilisation hence why Vodafone are in so much debt now as well as the poorly conceived 36 month plans they thought was a good idea. Real shame because Vodafone as a brand is fantastic perhaps just not the same In Australia.

Pros

Good brand reputation and there are some really good professional people in the company

Cons

Do not consider vodafone if you are a fantastic professional. You get overlooked
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Good company

I have gained more experience in telecommunication sector. In particular, I have learnt how to serve customers before and after sales, how to persuade customers to sign contract with us as well as how to do the team building.
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Party life

Culture has changed significantly so this review would no longer be relevant. All new management team and executives, Nice building, location is okay.
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Great workplace with friendlymanagement

Great organisation to work on behalf of and great team members who contribute to a positive work environment with decent earning potential through sales incentives
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Well paid and good perks. NO work/life balance in management postion

Worked at Vodafone for a few years, being a fulltime sales associate was probably where i should have stayed as good money if you do well in sales and management usually treat the high performers like a god. Moving into a management role no real guidance or support, constantly have to be available to staff even on days off. Overtime is EXPECTED and a lot of it would usually work 45-46 hours only paid for 37.5 hours. Targets forever increasing. attending meetings to head office is compulsory even when you live over 70KM away and don't get paid any travel allowance. Would recommend for uni students as potential to earn good money as part time sales associate

Pros

Good for uni students, good money

Cons

Overworked and under appreciated
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A really friendly company to work for

My role was to updating work procedures to be used in India where the company would be moving to. My roles was to analyst the existing practises and produce new procedures, arrange testing of these and reporting findings to manager in a report. After completing and approval of new procedures by manager, these would be forwarding to Credit Operations and Banking Manager for implementing. I also met on a daily basis via a video daily planning meeting with Sydney colleagues and Manager. Monitoring and updating of procedures tracking system.

Pros

Close to transport

Cons

Only a short term contract
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Excellent Work Environment

Career progress in assured, a healthy and friendly work environment that is incomparable to other corporations, supportive colleagues and management. A great place to work at.
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Good Company to be part of.

Good company to work with. Lot of opportunities to learn and grow. You can learn to do certification which will be sponsored by the company. We can work in different domains.

Pros

Good Management & Job security.

Cons

Long Hours
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Sales, Sales, Sales

If you're not selling everything to every customer regardless if they need it then probs not the job for you. Not as much focus on customer service as I like it's definitely a money business much like any other.

Pros

Free phone plan - unlimited data

Cons

basically harassed out of the company if you fall behind in sales
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Provided the best customer service

Signed the phone contracts and sale the sim cards to the customers. Sale the phone accessories. Issued the customer complains. Follow up the customer.
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Overall good working environment with plenty of benefits.

The working environment overall is fun and easy to adapt within however management needs extreme improvement. Unfortunately does not provide opportunities in advancement. Regardless, the company is mostly professional.

Pros

Consideration to personal needs.

Cons

Unorganised rosters.
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Great work environment

Really nice team environment. Friendly and inclusive. Very sales centres, good goals to work towards, as a team collectively. Enjoy working here a lot
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Great Company to work for

Culture is amazing, engagement high, overall an amazing company to work for.. Really positive beautiful work environment. Most people that work there are people people - i.e. leaders not just managers or workers.
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Inbound call centre

Answering in bound calls from business customers . helping them with there telecommunication needs I enjoy working in a call centre it allows me to help people .
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very business orientated

i was one of the top achievers so i had the opportunity to travel to india to see our call centers vodafone was very corporate in culture but was very team orientated also
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Vodaone contact center

I have worked here from just shy of 8yrs and the rewards are great Im mostly happy but the changing KPIs are very stressful There is always something changing and you need to keep on top of a changing environment

Pros

Pay

Cons

Changing KPIs
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Excellent benefits

Salary and benefits are above average and the staff training and management team are great, always looking to help and move workers into suitable positions to achieve personal growth.
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Average work place

Much of red tape and reluctance to open up to new ideas or culture. Hierarchical controls enforced upon subordinates. Not a positive work culture environment

Pros

Relatively flexible work culture

Cons

Chaotic Managerial controls
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