Questions and Answers about Woolworths Limited

Here's what people have asked and answered about working and interviewing at Woolworths Limited.

View all 49 questions about Woolworths Limited

*A customer approaches with a question about a product you are not familiar with. How effective is the following response? - "I suggest you go to the service desk, they should be able to help you."

Asked

Help job seekers learn about the company by being objective and to the point.
Your answer will be posted publicly. Please don't submit any personal information. Guidelines

8 answers

It is an average response, but in my case i would let the customer know to wait here until i get another team member to help you find the location of the item.

Answered - Meat Assistant (Current Employee) - Bargara QLD

Report answer

Yes this is an effective response, but also if the customer just wants to know were the product is, i could take the customer to the product sheet at the end of the aisle an see if that product or a similar one is on it an direct them to it with saying have a great day sir or madam.

Answered - Stocktake team member Casual (Former Employee) - from Central Coast to Port Macquarie to Tamworth

Report answer

This could be effective. I would explain that I am not familiar with the product and than escort her to the service desk, or message the service desk and ask for someone from that particular service area to come down to the customer.

Answered - Customer Service (Former Employee) - Bathurst NSW

Report answer

NO, we can only suggest to go to the proper person or department, its depends on the product and inquiry. If the customer ask me, I will walk with her and bring her to the right person or department manager, depends on which product/department.
We have trained to do Customer Service and part of these are to help the Customer and prioritise their needs.

Answered - Cash Office Assistant (Current Employee) - Strathfield NSW

Report answer

Very ineffective

Answered

Report answer

Pretty affective

Answered - Cashier (Former Employee) - Clare SA

1
Report answer

If your not able to help and you know that the people at the front desk can help. But also it would be nice if you walk them up there.

Answered - Team Member (Former Employee) - Morayfield QLD

1
Report answer

Not very effective. i would say that i'm not sure about that but i can take you to someone that does.

Answered - Deli assistance 2nd in charge (Former Employee) - Stirling SA

2
Report answer