Woolworths Supermarket
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*A customer approaches with a question about a product you are not familiar with. How effective is the following response? - "I suggest you go to the service desk, they should be able to help you."

10 answers

If your not able to help and you know that the people at the front desk can help. But also it would be nice if you walk them up there.

Apologise to the customer, and continue to scan her items through the register.

It is an average response, but in my case i would let the customer know to wait here until i get another team member to help you find the location of the item.

Yes this is an effective response, but also if the customer just wants to know were the product is, i could take the customer to the product sheet at the end of the aisle an see if that product or a similar one is on it an direct them to it with saying have a great day sir or madam.

This could be effective. I would explain that I am not familiar with the product and than escort her to the service desk, or message the service desk and ask for someone from that particular service area to come down to the customer.

NO, we can only suggest to go to the proper person or department, its depends on the product and inquiry. If the customer ask me, I will walk with her and bring her to the right person or department manager, depends on which product/department.
We have trained to do Customer Service and part of these are to help the Customer and prioritise their needs.

Very ineffective

Pretty affective

If your not able to help and you know that the people at the front desk can help. But also it would be nice if you walk them up there.

Not very effective. i would say that i'm not sure about that but i can take you to someone that does.

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