3.8 out of 5 stars.
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Woolworths Supermarket Employee Reviews for Customer Service Representative

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Customer Service Representative557 reviews
Australia557 reviews

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3.6Work–Life Balance

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Great workplace

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Great place to work, just a bad area with high school students always trying to shoplift.Other than that good management and everyone is super helpful :)
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Good first job

Good place for a first job with pretty good pay. Worst part is not getting any shifts for ages or just getting 3 hour shifts. As well as always getting asked to come in asap.
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Woolworths Supermarket insights

Based on 318 survey responses
Areas for improvement
  • Sense of belonging
  • Ability to meet personal goals
  • Energising work tasks

Relaxed environment but not a lot of room to upskill

I enjoyed my time working at Woolworths for the most part. The only critical thing I can think to say is that they are not very understanding or flexible when it comes to taking time off work for personal reasons.
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it’s ok

the job isn’t too bad but the management is terrible, always staffing you alone and finding things to complain about or just targeting you. the store assistant manager currently is a horrid person.
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Meh place to work

When I started out at Woolworths, I really enjoyed it and was getting the shifts I asked for. However, there came a point were they did a massive hiring and I started getting less shifts until the point I only got 1 shift a week. As a student about to graduate high school, this is incredibly annoying. I think the reason they don’t give me many shifts anymore is because the people they hired, though around my age, most of them don’t do school and have much more availability than me. Also I am constantly asked to work on days I have said I was unavailable (I am a casual worker) and turning them down makes me look bad but I have too. Also there isn’t really any work culture, well at least from my view which kinda sucks. But ehh


The rewards card benefits, the casual pay rate


Long hours, shifts are limited, no work culture, expected stuff outside work hours (as casual)
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Can be stressful especially when under staffed

Overall it was nice, the people were okay but at times it was stressful especially when it came to rush hours, most of the time people were willing to help but others would be of no help.
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Terrible place for to work

No chance of career progression or full time employment no matter what the EBA says. Can be trusted to train other people to do a job you're not employed to do.
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Great place to work for people of all ages

What is the best part of working at the company?Reliability, reputation for quality and ongoing customer satisfaction What is the most stressful part about working at the company?Shortage of products and frustration at spiralling costs and prices What is the work environment and culture like at the company?Very good. Employees do care in the vast majority and it is pleasing to be part of that What is a typical day like for you at the company?Hectic. In the meat department I had to think on my feet and respond quickly and accurately
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Tidy Workplace with good environment

Clean Tidy workplace. Great Woolworths to work for, flexible hours and nice bunch of people to work with. Would recommend location for someone wanting to work at Woolworths.
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Decent uni job

Low pay, some great coworkers. Management sometimes inflexible and sometimes flexible. Overall a good part time job but i can imagine full time being draining
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Great place to work while at uni

Very flexible with providing shifts that work around my uni schedule. Great conditions and pay rates. Nice approachable managers and great team members.
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not too bad

its a work what do you expect for really tired and, and not pay too high sometime they pay late. but overall it was a good working experience. If I was you right now who looking for a job ( student who wanna make some money himself) I still choose it.
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Woolworths Thornleigh consistently impresses with its well-organized aisles and fresh produce. The staff are always approachable, offering assistance when needed. The store's cleanliness and efficient checkout process further enhance the shopping experience. A top choice for local grocery needs.
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fun workplace

10/10!! The staff is great and easy to get along with, management is also great. A shift here will fly by, cause of how stress-free and easy it is. i recommend working here
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Pretty average

It’s a good job pretty boring at times . I worked there during covid and before then it was a good team and very understanding that I was still at school all the time but they never followed the legal requirements for work hours
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really good

perfect casual job for international students to try as a first job in Australia, well-round employee training and development, positive relationships between colleagues
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Fun workplace

Fun workplace to work at because it was good fun and we had a lot of fun quite regularly. 11/10 fun factor, would recommend to anyone seeking some fun!
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It's good for while, but somethimes the work is tiring and the managers are okay, but the hours and pay is honestly not thats worth it, but good if there is nothing else
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Puts money in your pocket. Hours are flexible

If you get a good team leader your day will move quickley. It's an easy job and its easy to get promted. work hard. keep your head down and put in the hours that way you will reak the benifits.


easy job


sometimes bad managment
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Great workplace nice people good life balance had fun learnt a lot wonderful training close to home easy going people extremely nice and welcoming nnn
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The best job and fun

Its the best Job and fun and awesome and everyone is very friendly and everyone works as a team,I liked being busy,talking to the customers and making them happy
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Customer Service Representative at Woolworths Supermarket

Estimated salary
$5,256 per month

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Overall rating

Based on 5,567 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job Security/Advancement
3.4 out of 5 stars for Management
3.6 out of 5 stars for Culture

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