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Investigation Officer - job post

Victorian Ombudsman
Melbourne VIC
$100,894 - $114,476 a year - Full-time
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Job details

Pay

  • $100,894 - $114,476 a year

Job type

  • Full-time

Location

Melbourne VIC

Full job description

Overview

Work Type: Fixed-term - Full-time
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: Governance and risk management
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 402
About Us
The Victorian Ombudsman (VO) provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector, to improve public administration, and engage within both public organisations, the government sector and the broader community. The Ombudsman Act 1973 (Vic) is the governing legislation.

The VO’s role is to ensure that the services of state and local government, and other public organisations are delivered in a fair and reasonable manner that is compatible with the Charter of Human Rights and Responsibilities Act 2006 (Vic) and that human rights have been taken into consideration in decision making.

About this role
The Investigation Officer role works in the Investigations team and provides timely complaint handling, assessment and investigation expertise across key projects.

These may include:
  • Conducting research and preparation of submissions to external bodies;
  • Providing specialist advice on, or leading projects to develop internal policies, procedures and guidelines;
  • Leading or assisting with investigations, complex complaints and own motion proposals.

As a sworn member of Ombudsman staff, the Investigation Officer will faithfully and impartially perform the duties of the office of Ombudsman and will not divulge, except according to law, any information received in the performance of those duties.

Core to your success in this role is the ability to obtain a strong understanding of the Ombudsman Act 1973.

Please review the position description for full details.

How to apply:

Applications need to be submitted online via the ‘Apply Now' button.

To be considered for this role, you must include:
  • a 1-page Cover Letter addressing the Key Selection Criteria.
  • a Resume, no longer than 5 pages.

Applications close midnight Wednesday 10 June 2026.

VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.

We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people.

VO is committed to supporting our employees work and life balance commitments. All requests for flexible working arrangements will be considered in line with operational requirements.

Employment at the Victorian Ombudsman is subject to:
  • Criminal Record check
  • Working with Children check
  • Statutory Declaration
  • Confidentiality Agreement
  • Conflict of Interest check
Applications close Wednesday 10 June 2026 at 11.59pm
Posted
28 May 2026
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